![NAVBLUE, an Airbus Company](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
1 week ago
Job Summary:
Are you passionate about Aviation? Do you like working with customers from all over the world? Would you like to work in a fun and exciting team?
NAVBLUE, an Airbus Company is currently seeking a Customer Support Specialist to join our growing team
The Customer Support Specialist is the customers champion and represents their voice into the organization.
They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).
The Customer Support Specialist will also at times provide training to customers on both the products and use of the support system.
The Customer Support Specialist role is transversal and will work across the business at all levels to ensure that customers queries are resolved to their satisfaction, owning the ticket from creation to resolution.
A team player who likes problem solving, has good communication skills and is passionate about Aviation.
Previous experience as a Dispatcher/Pilot/ Airport Staff or a strong Aviation background is highly recommended.
This role is working on a shift pattern including weekends and bank holidays on a rotational basis. Typical shift hours are 8:00am - 5:00pm with availability 7 days per week (working days rotate).
-
Main Responsibilities_
- Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.
- Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific SLA's.
- Troubleshoot queries through all available tools to try to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined operating procedures
- Work closely with and assist the Product, Development, Technical Operations and other departments within NAVBLUE to resolve customer issues and improve customer satisfaction
- Develop basic knowledge on other products in the NAVBLUE suite
- Complete all training assigned
- Monitor customer satisfaction and build loyalty by providing excellent customer service.
- Ensure Quality and Health & Safety is always maintained.
Experience, Knowledge, Skills:_
- Familiar with Aviation terminology
- Excellent customer service skills and experience is welcomed.
- Ability to multitask, and prioritize workload
- Strong analytical and problemsolving skills
- Ability to work independently and as part of a team
Academic/Educational Requirements_
- Aviation/Aeronautical background is beneficial but not essential.
- A degree is ideal but not essential
Licensure/Certifications:_
- Pilot license/Dispatcher experience helpful
Communication Skills:_
- Fluent in English
- Strong written/verbal communication, organizational and customer service skills
Technical Systems Proficiency:_
- Strong computer skills: familiar with Google Workspace and associated programs.
Perks:
Located in Hersham Place Technology Park, NAVBLUE has an on-site restaurant, Nuffield gym, cycle area, and is only 6 miles away from the M25 or A3.
The modern design of our suite draws its inspiration from airport terminals, and features open workstations, rather than boxed-in cubicles.
As part of our family, you will enjoy:
- Being part of Airbus Network
- Vacation Days (26 days)
- Hybrid working environment
- Free parking
- Training and Development Support
- Strong worklife balance
- Casual dress code
- Private Medical Care
- Private Dental Care
- Group Income Protection
- Work travel ability
- Strong focus on mental health support benefits
- Generous pension scheme
- Employee stock ownership plan
- Learning and Development opportunities
- Referral program
- Cycle to work Scheme
- Rewards and Recognition program
- Monthly Lunch and Learns
- Organized Volunteer Activities
- An active social committee
- An active inclusion and diversity committee
- And much more
Not to mention, the aviation industry's ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers.
We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.
How to Apply:
We thank all applicants for applying. Only selected applicants will be contacted.
About Us:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.
-
Marketing Automation Specialist
4 weeks ago
Walton-on-Thames, Surrey, United Kingdom Plum Personnel Full timeMarketing Automation SpecialistCirca £35,000 depending on experienceWeybridge As a Marketing Automation Specialist, you will play a crucial role in driving growth through high-impact email marketing campaigns. Reporting to the Head of Marketing, you will work alongside a team of talented marketers to push boundaries and deliver outstanding results. Main...
-
Order Processing Specialist
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom LVMH Fragrance Brands Full timePOSITION:ORDER PROCESSING SPECIALISTDEPARTMENT:OperationsLOCATION:Hersham OfficeMAIN RESPONSIBILITIESTeam Management Act as an escalation point for any Order Processing queries from the team Effectively line mange the Order Processing Executives for all brands/ERPs Continuous feedback and coaching style adopted, to encourage a high performing team Career and...
-
Administrative Specialist/business Support 3
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Pfizer Full timeWhy Patients Need YouA career with us is about discovering breakthroughs that change patients' lives. A high performing administrative team is essential to bringing those therapies to people all over the world and making a positive difference. We need dedicated colleagues like you who are efficient, find solutions and collaborate with others to achieve our...
-
Marketing Programmes Specialist
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Kia Europe Full timeWelcome to Kia UK!About Kia UK:Kia UK is a major player in the automotive industry, offering a wide range of models across various vehicle segments. The brand has gained popularity in the UK, ranking as the fifth most favored car brand in 2023. With over 190 dealerships nationwide, Kia is renowned for its cutting-edge electrified products that embody the...
-
Accounts Semi Senior
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeYour new companyAn established accountancy practice that has seen strong recent growth both organically and through acquisitions. Your new roleWorking in a friendly and professional team, your role will include preparing accounts for sole traders and limited companies using Xero and QuickBooks.What you'll need to succeedYou will be studying towards a...
-
Project Logistics Specialist
1 week ago
Walton-on-Thames, Surrey, United Kingdom RHL Full timeSurrey - Walton-On-Thames£35 - £43 per HourContractManufacturing Job Reference /001An exciting opportunity has become available for a Project Logistics Specialist with a long-term client, on a 12-month contract.Minimum of 5 years of industrial experience, involving large international transport, trade and project logistics and project management experience...
-
Customer Advisor
1 week ago
Walton-on-Thames, Surrey, United Kingdom Stellantis &You Full timeThis is based in our Walton Dealership: 143 Hersham Rd, Walton-on-Thames KT12 1RROur success starts with yours Robins & Day is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in...
-
Customer Service
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Sainsburys Full timeCustomer Service - Travel Money Advisor230004EC)Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you'll be part of our all new Winning Team - where you can really be the difference.You'll be the face of Travel Money for Sainsbury's Bank,...
-
Customer Development Manager
1 week ago
Walton-on-Thames, Surrey, United Kingdom Jewson Full timeCustomer Development ManagerAre you someone who is passionate about sales, customer service and developing your career?At Jewsonwe are looking for a Customer Development Managerto work in our sales team,helping to deliver and lead the estimating service which we provide via Build Aviator as well as providing pipeline opportunities for our Sales Executives...
-
Sop & Training Specialist
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Pfizer Full timeWhy Patients Need YouEverything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through...
-
Customer Service Executive
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Return on Investment Limited Full timeReturn on Investment (ROI) is a market-leading business, providing the biggest names in the automotive sector with pioneering sales, customer service, tech and marketing solutions. We are fortunate to work with major, global brands including BMW, JLR, Volvo, Kia and Volkswagen and our clients trust us to solve their biggest challenges with expertise, skills...
-
Customer Experience Specialist
1 week ago
Thames Ditton, Surrey, United Kingdom SHL Full timeVacancy Name Customer Experience SpecialistRequisition No VN3165Time Type Full TimeLocation Remote-Thames DittonAdditional LocationCountry United KingdomJoin a community that is shaping the future of work SHL, People Science. People Answers.Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field?...
-
Clinical Operations Resource Specialist
1 week ago
Walton-on-Thames, Surrey, United Kingdom Pfizer Full timeThe Clinical Operations Resource Specialist is accountable for supporting activities related to Clinical Trial planning and maintenance in the Project and Resource Management System (MyTRIAL Planisware, later MyTRIAL PLW). Provides business and technical support for the GSSO Line Managers in Resource Demand Forecast related questions in MyTRIAL PLW Tool.THE...
-
Sunbury-on-Thames, Surrey, United Kingdom bp Full timeJob summaryEntity:FinanceJob Family Group:Procurement & Supply Chain Management GroupThe Europe & Africa Customers Procurement specialist plays a supporting role in achieving Procurement's aspiration to deliver an elite service to Customers & Products (C&P) business. This role is the primary business interface for local contract owners, capturing demand,...
-
Support Worker, Walton, Liverpool
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Autism Initiatives Full timeSupport WorkerSW-BY01Walton, LiverpoolUp to 39 hours per week£20,765 per annum, pro rata based on 39 hours per weekThis is more than a job; it's a career that supports people to live life to the full.What can we offer you? Company paid enhanced DBS Progression opportunities and career pathways Full training and development programme to support you in your...
-
Business Unit Support Manager
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom Jewson Full timeThe RoleJewson - Wimbledon or surrounding areas (with travel within the regional territory)At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 7 consecutive years. If you want to know what it's like to work for a top employerthat is...
-
Relief Care and Support Assistant
1 week ago
Walton-on-Thames, Surrey, United Kingdom McCarthy Stone Full timeMcCarthy Stone are looking for a professional Relief Care and Support Assistant to join their team at their Edward Place estate in Waltham on Thames, Surrey.Base Salary: £12.72 per hour plus additional pay (see below)Hours: To be agreed with the Estate ManagerMcCarthy Stone have a wealth of support and benefits for their staffThese include: 28 days holiday...
-
Service Administrator- No Experience required
2 weeks ago
Walton-on-Thames, Surrey, United Kingdom CompassRock International Full time £25,000 - £27,000Compass Rock – Resident and Lettings Service Specialist - Multi Site We are seeking a motivated Resident and Lettings Service Specialist to join our team. The successful candidate will be responsible for leasing apartments, lease progression paperwork, ensuring tenant satisfaction and supporting the property management team in various tasks. As the role...
-
Acoustic Engineer
1 week ago
Walton-on-Thames, Surrey, United Kingdom Hays Specialist Recruitment Limited Full timeYour new companyMy client is an acoustic engineering company specialising in the design, supply and installation of noise control hardware. Making them unique, they have a contracting team that delivers noise solutions based on the pre-assessments done in-house. This presents great opportunities for people to develop in a desirable area of acoustics and work...
-
IT Support Specialist
1 month ago
Sunbury-On-Thames, UK, Surrey, United Kingdom Hays Full timeIT Support Specialist (German Speaking)Sunbury Salary: Up to £27,000Essential CriteriaAble to speak and effectively communicate in both English and German, seeking those able to support off-site teams in Germany. Able to work in the UK full time (no sponsorship available).Experience working in an IT Support/Helpdesk Support/1st Line Support position;...