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Service Administrator- No Experience required
3 months ago
We are seeking a motivated Resident and Lettings Service Specialist to join our team.
The successful candidate will be responsible for leasing apartments, lease progression paperwork, ensuring tenant satisfaction and supporting the property management team in various tasks.
As the role will be based across two sites primarily with ad hoc cover for the wider CompassRock portfolio, the successful candidate must be able to drive and have access to their own car.
CompassRock provides asset management and property management services to the rental housing sectors.The company, backed by private equity, is undergoing a growth phase acquiring and developing new assets at a rapid pace.
As the company grows, there will be ample opportunities for career advancement and skillset development.Follow up with potential tenants and maintain an organised database of leads.
Provide support to the Property Managers at both lease up and stabilised properties with enquiries and viewings.
Conduct inventories, move-in and move-out inspections, documenting property conditions.
Administrative Support:
Help with the preparation of leasing and property management reports.
Computer Literacy:
While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software
Customer Service:
Be able to demonstrate through previous roles the importance of customer service and give examples of how you provided exceptional customer service
While we do not require previous experience in BTR or property management, a keen interest in the industry and a desire to learn about the sector will help ensure success in the role.
Sales Agent, Customer Service Agent, Sales Advisor, Front of House, Reception Manager.Renumeration / Bonuses / Benefits
Bonuses:
CompassRock will seek to pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance of targets.
The assessment will be based on rents achieved, resident retention, unit turnaround and surveys of residents.Benefits:
a) Company Pension Scheme; b) Vitality Private Healthcare Insurance; c) Company Sick Pay; d) Bike to Work Scheme
On Call:
An evening and weekend out of hours service will be in place.
However, it is expected that the candidate will answer their phone out of hours in case of a emergencies (which can't be delt with by the out of hours service).
Job Type:
Full-time, Permanent, In-person
reliably commute or plan to relocate before starting work (required)
