Nhs Talking Therapies Administrator- Hybrid/west

2 weeks ago

Harlow, Essex, United Kingdom Vita Health Group Full time

The Role:
What you will do?
Are you looking for an administrative role that will really make a difference to lives?


This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract in West Essex.

This is done by providing an effective and efficient administrative service for NHS patients, referring GP's, healthcare professionals and ICB contacts.

The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.


If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.


Main Duties and Responsibilities

  • Answering incoming and making outbound calls in a professional manner within agreed KPIs.
  • Processing referrals within targeted timeframe
  • Updating patient information within the record system, ensuring a high level of accuracy.
  • Monitoring and actioning treatment waitlists.
  • Checking and processing letters to patients, GP's and Healthcare professionals.
  • Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
  • General administration and any other ad hoc duties to contribute to the smooth running of the service.

Skills and Experience:

Essential:

  • Experience of working with and dealing with the public.
  • Experience of working in an administrative capacity.
  • Excellent customer service skills, including a professional telephone manner.
  • Excellent written and spoken communication skills.
  • Excellent attention to detail.
  • Ability to work independently as well as part of a team.
  • Flexibility with shifts may be required to assist with cover due to staff absence.
  • An awareness of and commitment to supporting and facilitating diversity and inclusion
  • Willingness to travel, which may include occasional overnight stays, as and when required
***:
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience.

We work in partnership with the NHS, are engaged by insurers and some of the UK's largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.


To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

  • Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
  • Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
  • Our sign up to the Armed Forces Covenant.
  • Our status as a Menopause Friendly Committed employer.
  • Our sign up to the Employer with Heart Charter.
  • Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
  • The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
  • An embedded "speaking up" culture facilitated by Freedom to Speak Up Guardians.

  • Nhs Employment Advisor

    2 weeks ago

    Harlow, Essex, United Kingdom Vita Health Group Full time

    Job Introduction_We have an excellent opportunity in our West Essex NHS Talking Therapies service for an Employment Advisor. This is a key role providing support and advice to our service users to help them gain, return to or retain employment._You will work closely with mental health clinicians and develop good working partnerships with a variety of...

  • West Essex, Kent and Medway Partnership Liaison

    2 weeks ago

    Harlow, Essex, United Kingdom Vita Health Group Full time

    The Role: What you will do? A new opportunity has arisen for those interested in working in Partnership Liaison roles. We are looking for a Partnership Liaison Officer to cover our Kent, Medway and West Essex service areas.Your responsibilities will include: Building solid working relationships and partnerships and build a web of influence with key statutory...

  • Senior Administrator for Send Therapies

    2 weeks ago

    Harlow, Essex, United Kingdom HCRG Care Group Full time

    Job Introduction The Senior Administrator is responsible for the day-to-day supervision of the Band 3 Service Administrator; ensuring there is effective administrative support within West Essex SEND Therapies service. The post holder will be "hands on" regarding the daily activities assigned to the administration team, alongside their additional...

  • Occupational Therapy Assistant

    2 weeks ago

    Harlow, Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    This is a great opportunity for someone who is interested in working with those experiencing mental health issues to join the Occupational Therapy service to support in the delivery of treament to those referred to the service. The Occupational Therapy service delivers a variety of individual and group based interventions both virtually and face to face,...

  • Administrator

    2 weeks ago

    Harlow, Essex, United Kingdom NHS Professionals Full time

    Job Title: AdministratorTrust Location: Princess Alexandra Hospital NHS TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Princess Alexandra Hospital NHS Trust would love to hear from youAbout the TrustThe Princess Alexandra Hospital NHS trust plays a huge part in west Essex...

  • Trainee Psychological Wellbeing Practitioner

    2 weeks ago

    Harlow, Essex, United Kingdom Vita Health Group Full time

    The Role: What you will do?Have you considered training in Low Intensity Cognitive Behavioural Therapy (CBT)and getting paid to make a real difference?If so, our Trainee Psychological Wellbeing Practitioner programme could be the role for youHere at Vita Health Group, we support each of our trainees to become confident, patient-focused clinicians. We work...

  • Safeguarding Administrator

    2 weeks ago

    Harlow, Essex, United Kingdom NHS Professionals Full time

    Job Title:Safeguarding AdministratorLocation:KAO Park, London Road, Harlow, Essex, CM17 9NAHours:37.5 hours a week, Monday Friday 9am5pmPay:£13.07 per hourTrust Location:The Princess Alexandra Hospital NHSWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Princess Alexandra Hospital NHS...

  • Safeguarding Administrator

    2 weeks ago

    Harlow, Essex, United Kingdom NHS Professionals Full time

    Job Title:Safeguarding AdministratorLocation:KAO Park, London Road, Harlow, Essex, CM17 9NAHours:37.5 hours a week, Monday Friday 9am5pmTrust Location:The Princess Alexandra Hospital NHSWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Princess Alexandra Hospital NHS is the place for...

  • Occupational Therapy Assistant

    2 weeks ago

    Harlow, Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    This is a great opportunity for someone who is interested in working with those experiencing mental health issues to join the Occupational Therapy service to support in the delivery of treament to those referred to the service. The Occupational Therapy service delivers a variety of individual and group based interventions both virtually and face to face,...

  • Physiotherapy Assistant

    2 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    The Physiotherapy Assistant will function as part of the Medical Team within the Therapies Department under the supervision of qualified Physiotherapists. They will utilise the knowledge and skills gained through previous caring experience to support in the implementation of Physiotherapy intervention with a wide range of patients, including those who have...

  • Family Therapist

    2 weeks ago

    Harlow, Essex, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    This is an exciting new post that will provide the opportunity to provide a high quality, evidence-based systemic psychotherapy service including clinical assessment, therapeutic intervention and consultation. The post-holder will work with individuals and families from our Community Mental Health and Early Intervention in Psychosis pathways using a...

  • Band 5 Speech Language Therapist

    2 weeks ago

    Harlow, Essex, United Kingdom HCRG Care Group Full time

    Job Introduction Join us as a Paediatric Speech and Language Therapist, in our exciting new SEND Therapy Service in West Essex.We are looking for a Children's Speech and Language Therapist to work with early years and school aged children, in their educational settings and their home, as part of our Special Educational Needs (SEND) Therapies team.You will...

  • Occupational Therapist for ED, Frailty and Short Stay Assessment

    2 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    We are looking for an enthusiastic and motivated Occupational Therapist with previous experience in core areas of Occupational Therapy jointly lead our urgent care team. You will be responsible for the provision of our service to the emergency department, OPAL unit, same day emergency care unit and short stay assessment areas. The team will include...

  • Account Support Administrator Esign

    2 weeks ago

    Harlow, Essex, United Kingdom LloydsPharmacy Clinical Homecare Full time

    About The Role:12 Months FTCKey Accountabilities: Supporting a continuous improvement approach throughout the sales function to driving NHS opportunities Lead the roll out of Esign alongside Pharmacy team Providing customer and stakeholder sales support and communication to bring a commercially sound resolution to queries and issues Providing administrative...

  • Occupational Therapist for ED, Frailty and Short Stay Assessment

    2 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job summary We are looking for an enthusiastic and motivated Occupational Therapist with previous experience in core areas of Occupational Therapy jointly lead our urgent care team. You will be responsible for the provision of our service to the emergency department, OPAL unit, same day emergency care unit and short stay assessment areas. The team will...

  • Administration Clerk

    2 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    This will be a support role based in Antenatal clinic.You be the first point of contact for patients, visitors and staff and ensure high standards of administration and patient experienceCreating clinic appointments and keeping patient records accurate and up to dateSupporting the maternity referral pathway for women and people wishing to book for care at...

  • Administration Support

    2 weeks ago

    Harlow, Essex, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board Full time

    If you enjoy working at a fast-paced vibrant environment and share our desire to develop, empower and energise clinicians, staff, local people and to work with partners and public to make a positive change to health and health services we want to hear from youPrimary Care transformation is at the forefront of health and care reform. HWE, has defined three...

  • Experienced Occupational Therapists

    2 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    We are looking for an enthusiastic and motivated Occupational Therapist with previous experience in core areas of Occupational Therapy jointly lead our urgent care team. You will be responsible for the provision of our service to the emergency department, OPAL unit, same day emergency care unit and short stay assessment areas. The team will include...

  • Adults Social Worker – West Essex

    2 weeks ago

    Harlow, Essex, United Kingdom Essex County Council Full time

    Adults Social Worker - West EssexPermanent, Full Time£36,101 to £48,622 per annumLocation: Harlow, Epping & UttlesfordWhy Join Us?Looking to make a difference in the lives of vulnerable adults? Join our team in West Essex and be part of our innovative approach to Social Care. At Essex County Council (ECC), we value collaboration and encourage new ideas...

  • Clerical Co-ordinator

    2 weeks ago

    Harlow, Essex, United Kingdom NHS Professionals Full time

    Job Title: Clerical Co-ordinatorTrust Location: Princess Alexandra Hospital NHS TrustHours: 3 days Per Week (Long Days 7.30 am pm) or 5 Days Mon -Fri)Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Princess Alexandra Hospital NHS Trust would love to hear from youAbout the TrustThe...