Administrative Assistant/receptionist

1 week ago


Oswestry, Shropshire, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

We are looking to recruit an Administrative Assistant/Receptionist to assist with scheduling of admissions to hospital and out-patient appointments provide reception duties within our out-patient reception area.

The Midland Centre for Spinal Injuries is an internationally recognised Centre. This is a unique opportunity to be part of an expanding and innovative team.

Deal with patients face to face and by telephone in a professional and welcoming manner.

Record details of patients arriving at Outpatient Reception and make return appointments according to clinical requirements or add to the waiting list

Using the Hospital computer (Patient Administration System) and other NHS systems.

Prepare all necessary paperwork for out-patient clinics and liaise with ward clerk for elective/planned admissions,

Setting up of new clinics, cancelling or reducing clinics or adjustment time slots.

Send appropriate paperwork to patients relating to appointments and admissions.


Reschedule appointments as and when necessary and escalate any concerns if capacity is not available to Consultant, Assistant Performance Manager, Business Coordinator or Service Manager.

Arrange booking of transport when appropriate

Answer routine telephone enquiries from patients and other members of staff.

Contact patients by telephone to book or confirm appointments/admissions.


The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.


Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.


Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect.

If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.


Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role and have a range of fantastic staff benefits on offer to everyone who joins RJAH.

Tasks within the Department will vary but will include some or all of the following:1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner and encouraging completion of patient comments cards.

2) Record details of patients arriving at Reception in MCSI and make return appointments according to clinical requirements.

3) Using the Hospital computer (Patient Administration System) and other NHS systems including Oracle, EPR and Outlook.

i) Record and amend details of patients accurately on PAS

ii) Book outpatient appointments and generate confirmation letters

iii) Cancel and reschedule clinic appointments as requested by patients or clinical staff.

4) Prepare all necessary paperwork for outpatient clinics.

5) Send appropriate paperwork to patients relating to appointments.

6) Answer routine telephone enquiries from patients and other members of staff.

7) Contact patients by telephone to book or confirm appointments.

8) Maintain confidentiality at all times.

9) Report problems to appropriate supervisor.

10) Ensure that medical case notes are kept in good order and up to date.

Confident in working with Microsoft Excel, Outlook and Word. You will need to be flexible, adaptable, motivated, enthusiastic, with sound team working traits.

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