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Customer Service Advisor
1 week ago
Salary Range
Agile Working Options
Other Agile Working Arrangements / Open to Discussion
Job Description Summary
Customer Service Advisor
Job Description:
- Transport Customer Services is a key part of Consumer Lending, the largest division in Lloyds Banking Group. We help our customers by_ fulfilling their mobility needs through both the Lex Autolease and Black Horse brands by providing cars, vans, caravans and motorbikes and/or the finance for them. We strive to deliver customer service excellence that responds to constantly evolving customer needs.
- We're recruiting for a Customer Service Adviser who will be responsible for providing excellent service delivery to the Lex Autolease customer base. In this role, you'll be responsible for providing customer service support to drivers, primarily over the telephone. Each customer can have their own challenges so the work is varied and there is a strong requirement on building effective relationships both internally and externally.
- Other accountabilities include:
- Actively promote and drive increased utilisation of all digital customer journeys on the Lex Autolease Manage my Vehicle portal
- Have a good understanding of your customers satisfaction scores (CSAT and Driver Surveys) and participate in action plans designed to improve them
- Participate in continuous improvement activities designed to improve the overall customer experience.
- Involvement in adhoc departmental projects which impact across the department's teams
- Evidence compliance with regulatory and legislative requirements including TCF principles, promoting the fair treatment of customers in decisions and actions undertaken
- In return for your expertise, what will you get from us?
- You'll enjoy the benefit of a hybrid working style, flexing between working from home and the office hub in Cheadle (please note your first three months could be office based due to training). We recognise that in order to attract the best people we need to be flexible we know that 'normal' office hours aren't always doable Whilst we can't accommodate every flexible working request, we are always open to conversations around working patterns. If you want to be part of an inclusive, valuesled culture that celebrates diversity and equal opportunity then we look forward to hearing from you.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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