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Retail CRM Project Manager

3 months ago

Farnborough, Hampshire, United Kingdom rpc - The Retail Performance Company Full time
Retail CRM Project Manager - based in UK
  • International
  • Permanent
  • Full-time

rpc – The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers.

rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees.

Your Tasks

What you will do:

Sales Client relationship Management Consulting services within a dynamic team. Self-starter, requiring minimal supervision – ability to "take a project and run with it" is key.

Services required include :

  • Complete end-to-end project management with solid CRM management experience and organizational skills including the ability to set and drive requirements across multiple functional areas.
  • Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration.
  • Proficiency in frictionless retailing, with ability to collect information required for CRM systems set-up & support systems roll-out. Strategic & digital marketing tactics a plus.
  • Flair for people, stakeholder management & Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritize tasks and projects effectively and escalate when relevant.
  • Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough).

Your Profile

What we are looking for:

  • 6+ years of experience in CRM & project management desired: Automotive industry, B2B focus, Customer Relations & Database Management, Process Automation & Aftersales Retention Management, Project management & coordination
  • Valid driving license required
We Offer

A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager

rpc Spirit

A corporate culture that is better than others - that's just the way it is Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary international company events (have you ever rented an entire island in Croatia?)

Training & Perspectives

Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else

Questions?

Then call or e-mail us:

Janina Endl

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We are looking forward to your application#J-18808-Ljbffr