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Appointments Admin Assistant

3 months ago

Plymouth, Plymouth, United Kingdom Express Diagnostics Full time

AIM OF THE ROLE:


To provide clerical and administrative support within the Appointments Office in line with the Company's quality procedures and Good Clinical Practice (GCP).


JOB PROFILE:


The role requires good interpersonal and communication skills, as well as the post holder being computer literate, preferably to ECDL standard.

Due to the nature of the work, and in the interests of patient care, there is a need for absolute accuracy at all times and adherence to the Company's Standard Operating Procedures (SOP).

In turn this requires the post holder to be committed, conscientious and motivated at all times and able to work effectively as a member of a team.


JOB DUTIES TO INCLUDE:

General administrative procedures to include:

  • Filing and maintenance of records as appropriate
  • Receipt of incoming and internal telephone calls
  • Booking/rebooking of patient appointments, sending written confirmation
  • Data entry relating to the Clinic and patient appointments
  • Maintenance of Company bespoke software to include Patient Booking system, Choose & Book and Auditbase systems
  • Understanding and working to the Company's rigorous quality procedures and GCP in respect of appointment administrative procedures.
  • Reception cover as necessary.
  • Any other duties commensurate to the level of the post.

RESPONSIBILITIES:

  • Maintenance of Personal Training Record
  • Protecting and Safeguarding of personal/sensitive information within their department
  • Observation and reporting where necessary concerns or suspicions of child abuse

ACCOUNTABILITY:

The post holder is initially accountable to the Appointments Manager, her Deputy and Ultimately the Board of Directors.

Hours:
Wednesday - Friday 7.5hrs per day between 9am-5pm

Job Types:
Part-time, Permanent

Pay:
From £22,802.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Day shift

Education:

  • GCSE or equivalent (required)

Experience:

  • Administration: 1 year (preferred)

Work Location:
In person