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Customer Service Advisor

3 months ago

Birkenhead, Wirral, United Kingdom Jones & Chapman Full time

We're looking for a highly motivated
Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in
Birkenhead, Wirral.

As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.


We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.


What's in it for you?

  • Starting salary of
    £20,500
-
Support in training towards
ARLA -
NFOPP
qualifications (additional
£1,000 on basic salary once qualified)

  • Industry leading
    training and development
  • Demonstrable
    career ladder
  • Opportunities for
    progression
-
Collaborative,
rewarding and
fun environment

  • Team
    incentives
  • Understanding of
    operations within an estate agency business


The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND.

Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.


Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a
property management and
tenancy administration
support service to branches, landlords and tenants.

You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.


Skills and experience required to be a successful Customer Service Advisor:

  • Outstanding
    Customer Service skills
  • Solid
    administration skills
-
Resilient,
positive,
numerate and
detail oriented
-
Organised and able to
prioritise workload in a faced paced environment

  • Excellent verbal and written
    communication skills
Our existing
Customer Service Advisor team comes from a diverse range of backgrounds including
Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors


Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 16,000 staff nationwide.

Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.


Job Types:
Full-time, Permanent

Salary:
From £20,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
WirralLSC/CSAUG23