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Customer Care Officer
3 months ago
Please note:
Applications without a completed supporting statement section outlining your skills and experience for the post will not be shortlisted for interview.
If you are invited for interview, you will be expected to have familiarised yourself with the Council's Adult Social Care Complaint Policy, available on the council's website.
What will you be doing?
The post holder will manage and coordinate all formal complaints and feedback for adult social care, ensuring complaints are thoroughly investigated and responded to in writing.
The vast majority of your time will be sent writing and quality assuring written complaint responses.About you
To be successful in this role, you will:
- Have excellent written communication skills, demonstrating the ability to communicate highly sensitive and complex, contentious information to the people we support, relatives, external organisations and members of staff. Investigating and responding to concerns in writing will form a large proportion of your daily workload.
- You will be inquisitive and want to see if there are ways that any feedback received can be used to improve services.
- Be resilient and able to evidence your ability and experience to prioritise a pressured workload with a high degree of flexibility and confidence in decision making
- Have the ability and experience to present complex information in a clear and easily comprehensible manner, demonstrating analytical and judgmental skills
- Be able to demonstrate empathy and sensitivity towards emotional complainants
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme.
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
- A supportive management team that will champion your learning and development
