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Apprenticeship; Business Administration Level 3

3 months ago

Crewe, Cheshire East, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

IF YOU HAVE APPLIED FOR THIS VACANCY WITHIN THE PAST 3 MONTHS PLEASE DO NOT REAPPLY*An exciting opportunity has arisen for 2 Full Time Apprentices to join our busy and friendly Medical Records Department.

We are looking for enthusiastic and motivated team player(s) who have excellent communication skills and previous experience of dealing with the public.

The main areas within Medical Records that you could be part of include:

1.

Referral management:
creating referrals, waiting list entries, and maintaining patient demographics and data quality on the patient administration system

2.

Appointment management:
booking appointments, arranging transport

3.

Health Records management:
retrieval, preparation and filing patient information/data

Proposed start date of the 4thSeptember 2023


Do you want to gain skills and knowledge whilst gaining a nationally recognised qualification and get paid whilst doing it? Maybe you are not sure what direction to go with your career? Then let us help you make that decision.


We have excellent retention rates for our previous cohorts of apprentices, who have progressed in their chosen career pathways in the NHS.


As a Business Administration Apprentice, you will support your team by carrying out a full range of clerical and admin duties.

You will be providing and excellent customer service and building effective working relationships, all of which is great experience, and helps to ensure the smooth and efficient operation of the department.


You will be expected to maintaining high standards of professionalism and to work in line with the Trust's values and behaviours.


You will be motivated and enthusiastic, punctual, reliable, smart appearance and hard working with a professional mature and sensible attitude.


You will be employed on an 18 month fixed term contract with an additional 3 month EPA (End-point assessment), 37.5 hours per week (but, remember, the majority of our previous apprentices have chosen to stay with the Trust and moved into permanent roles following their apprenticeship).

You must meet the apprenticeship eligibility criteria

  • Be 16 years or older
  • Must have been a UK resident for the last 3 years


Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.


The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.


We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.


The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.


During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.


The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients.

We were also recognised nationally for our workforce health and wellbeing initiatives.


At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.


  • Work closely with the admin staff to provide on going administrative support to various services
  • Support initiatives for the team
  • To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel, Outlook and PowerPoint.
  • Processing, filing and distributing confidential reports and documents
  • Maintain databases
  • Carryout any photocopying, scanning or filing as required
  • To undertake any duties commensurate with the post
  • Assist and support with typing and filing correspondence as delegated
  • Deliver and retrieve correspondence to and from various departments as and when required.
  • Support senior staff and team members by providing general housekeeping duties such as reporting faults with office equipment; arrange collection of confidential waste/ recycling.
  • Answer telephone and deal with enquires to the best of your ability
  • Collection of, opening and sorting mail
  • Maintenance of files/ records/ and any relevant documentation.
  • Support day to day administration of an office / department
  • Ensure that patients are the focus of everything you do and follow good practice.