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Member services executive in Accident

3 months ago

Crawley, West Sussex, United Kingdom B&ce Group Full time
Job Details: Member services executive in Accident & Bereavement

Full details of the job.

Vacancy Name

Vacancy Name Member services executive in Accident & Bereavement

Vacancy No

Vacancy No VN1375

Employment Type

Employment Type Full-Time

Primary Work Location

Primary Work Location People's Partnership - HQ

Description

Description You will provide tailored responses and make decisions to meet the needs of our customers, throughout the life of their relationship with us. You'll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements.

Key Responsibilities
• Managing & assessing death, ill health and accident claims and all enquiries related, throughout the customer journey, across the varied range of products. Ensuring you provide a professional & compassionate service through effective customer/beneficiary communication.

• Using your active listening skills to understand and empathise with customers/beneficiaries so that their needs are understood - and service standards are maintained. Whilst ensuring all relevant information is obtained to enable the correct assessment of the claim.

• Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. To ensure availability for discussions with colleagues due to the variation of scenarios the claims can present.

• Build and maintain relationships with both internal, external customers and third parties including Coroner's, solicitors, Employers, local authorities and any relevant parties associated to the claim (list is not exhaustive)

• Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, (including tax rules for bereavement claims), and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People's partnership and our Customers. What is required?
• Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.

• Basic understanding of what a bereavement/terminal illness is, to have the knowledge of basic terms within this journey and to have a strong natural ability to deal with emotional situations/conversations.

• Good organisational and time management skills.

• A good working knowledge of office systems.

• Experience gained within pension administration or pension claims. People are at the centre of what we do We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone.
We are committed to supporting your health and well being, a flexible work-life balance and amazing career development opportunities. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of right to work check, 5 year referencing including GAP verification, DBS & Credit check.

Perks Our people are our strength so finding ways to value and reward them is important to us. That's why we offer an award-winning pension – it's what we're good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they're feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

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