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Customer Service Agent
1 week ago
Customer Service Agent
Harlow - Office Based
Part time - £21,000 (pro rata)
Hours are Monday - Friday, 11am - 3pm
Do you have experience in customer service but not sure what to do next in your career?
We are working with an established, reputable, and professional company that will offer you full support and training throughout your career.
If you ooze customer service and are looking for a busy and varied role, then look no further You will act as afirst point of contact for customers, so it is important that you enjoy helping people and are comfortable over the phone as you will be responsible for answering a high volume of inbound calls daily.
Duties will include but not be limited to:
- Collect overdue debt and process payments on behalf of clients
- Negotiate and set up payment arrangements, in line with client criteria
- Answer and process a high volume of inbound calls
- Complete outbound credit control calls when needed
- Update the computer system accurately with all call notes and information
- Deal with account queries and verbal complaints, obtain full details, then pass them to relevant department
- Undertake any specialised tasks, to promote improved cash flow
You will be responsible for liaising with customers in a patient and friendly manner, while also escalating any areas of concerns or difficult mattersto senior members of staff.
This position will also require a degree of flexibility around your daily tasks, as you will be occasionally asked to carry out additional ad hoc duties directed by a Team Leader or management.
You will also need good communicationskills to be able to liaise with other departments and field staff when required.
You must be able to treat all callers and customer professionally and to be able to understand the nature of the job itself.
You will need to be able to follow established and correct processes and procedures, within legislation and codes of practise.
Fulltraining will be given to ensure your success-
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