Customer Service Advisor

1 week ago


Harlow, Essex, United Kingdom Southam Selections Full time

Customer Service Executive

Harlow

£18k - £20k


Southam Selections are currently looking for a Customer Service Executive who can deal with all correspondence and paperwork for a busy insurance company based in Harlow.

You will ensure that all the information / documents submitted are accurate and submittedwithin a timely manner.


You need to be completely customer focussed as well as friendly and compassionate and exceed all of the customers expectations.


You don't need to have worked in a similar environment as they will provide full training but they want someone who is reliable and someone who is hard working and wants to stay long term / progress within the business.


Working Hours
Monday - Friday 9-5.30pm


The company are based within walking distance to Harlow train station and there is a car park if you drive.


Duties include;

  • Supporting the Motor Team with the policy administration
  • Validating and verifying documentation
  • Calculating and adjusting premiums as required
  • Completing Insurer requests in a timely manner
  • Enforcing cancellation for nondisclosures, nonpayment, nonsubmission of documentation and any terms imposed by the Insurer
  • Ensuring Compliance with both internal and external regulations and guidelines
  • Focus on Customer satisfaction after sales calls
  • Record all correspondence between all parties to maintain a clear audit trail
  • Handle queries relating to Direct debits and Finance agreements
  • Manage all client queries over all accessible platforms

About you;

  • A reliable and selfmotivated individual.
  • You have strong communication skills and can work as part of a team as well as individually
  • You are computer literate Determination and the drive to achieve KPI's
  • Good Telephone manner and confident taking calls
  • You are friendly, compassionate, and understand exceeding customer expectations
  • You can communicate in a manner to develop and maintain positive relationships, mutual trust and confidence

Skills

  • Determination and the drive to achieve KPI's
  • Good Telephone manner
  • Confident taking calls Excellent communication skills
  • A positive and confident approach
  • High degree of selfmotivation and ambition
  • Excellent customer service
  • The ability to work independently and as part of a team
  • Adaptable in a fastpaced environment


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