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Transport Assistant
1 week ago
What's in it for me:
- Monday to Friday - No Weekends
- Based in Swindon (SN2 area)
- Permanent role to start asap
About the Transport Assistant Role:
The role of the Transport Assistant plays a key part in supporting the smooth operation of the Traffic office. In this role, you will be responsible for the coordination of transport/driver schedules and other administrative tasks.
As part of this role, you will take ownership for ensuring efficient communication with drivers, customers and other depots to pro-actively manage delivery schedules and deal with potential issues.
Duties & Responsibilities:
- Traffic scheduling - collaborating with traffic planners across the operation, schedule deliveries and co-ordinate the movement of goods and vehicles both efficiently and in line with customer requirements.
- Communication / Problem Resolution - Communicate with colleagues, customers and drivers regarding changes to schedules or unplanned events with a view to resolve issues or challenges. Working closely with the customer service team, respond to customer emails and phone calls as required.
- Compliance - Ensure adherence and compliance with all industry regulations and in-house policies and procedures.
- Administrative Tasks / Record Keeping - Assist with the maintenance of accurate and up-to-date records in relation to transportation activities.
- Sales Ledger Support / Collaboration - Assist the accounts/invoicing team by answering queries on deliveries, thus playing a key part in invoices being raised in a timely manner.
Experience / Key Skills Required:
- Previous experience in a Transport or Logistics operation
- Good computer skills including Microsoft Word, Excel, PowerPoint
- Able to build good relationships with colleagues, customers and suppliers
- Conscientious & detail orientated
- Solution driven
- Good interpersonal skills
- Good team player
- Persuasive and professional approach
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