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Postgraduate Programmes Officer
3 months ago
This busy and varied role supports the postgraduate programmes within the department of Psychology. It is responsible for providing consistent and high-quality administrative support for courses and postgraduate students within the department.
This will involve acting as the first point of contact for both students and staff, and working closely with other key staff members, including those from departments across the university and external partners.
The post holder will support students throughout the student life cycle, from managing the admissions process for the relevant courses, working with course directors and the central admissions to process and advising applicants to preparing the for the final exam boards.
As part of a small team of administrators, this is an opportunity to really get involved with the department.
The post holder will need to deliver excellent customer service and work effectively both individually and as part of a team supporting the department as required.
JOB PURPOSE
The post holder will support students throughout the student life cycle, from managing the admissions process for the relevant courses, working with course directors and the central admissions to process and advising applicants to preparing the for the final exam boards.
DUTIES & RESPONSIBILITIES
Admissions
- Provide the first point of contact for prospective postgraduate students, managing queries and providing advice and instruction to prospective students, including information regarding courses, study opportunities, funding and scholarships, as needed in liaison with course directors, Admissions Tutors and Directors of Graduate Studies
Student and programme administration
- Maintain accurate and up to date student data in the relevant student databases and systems, in line with University information security policies and Data Protection legislation.
- Manage programme and modulerelated issues including student queries, online submissions, dissemination of marking and information to and supporting academic teaching staff.
- Act as the primary contact for any postgraduate student queries, providing advice and instruction as needed in liaison with the Academic Programmes Manager, course directors, Admissions Tutors and Directors of Graduate Studies.
- Liaise with staff across the University involved in postgraduate affairs, including but not limited to, the Academic Office, the International Office, Doctoral Collage, Student Finance, the Library and other academic departments.
- Liaise with internal and external staff regarding interdepartmental and collaborative programmes.
- Liaise with the relevant course and module leaders to maintain accurate and up to date programme information
Assessment and Exam boards
- Administration of any assessments and examinations required for the programmes. This can also include preparation of PhD viva voce examinations and the support required for students with reasonable adjustments.
- Responsible for ensuring accurate and timely marks entry and results communication in line with university timelines.
- Responsible for administration of relevant exam boards, preparation of paperwork, liaising with internal and external examiners and other university teams, taking minutes, managing queries and any other organisational requirements.
- Communicating results to students in a timely and professional manner and setting up necessary resit assessments
- With the support of the Academic Programmes manager, and relevant exam secretaries, acting as a point of reference for queries on university process and regulation.
Monitoring & Attendance
- With the support of the Academic Programmes manager, creating the monitoring schemes for the relevant programmes in line with university policy
- Responsible for maintaining up to date and accurate student monitoring, supporting academic staff and disseminating information and instructions as required.
Other
- Act as Committee Secretary for relevant Committees, preparing agendas, taking minutes, liaising with the appropriate committee chair, and carrying out and followingup on actions arising from meetings.
- Support for any postgraduate events through the year, providing any support for the event as required.
- Monitoring and maintain information on programme related finance matters, providing data for any reports as required.
- Assist in content management for postgraduate module web pages in conjunction with relevant university and departmental staff.
- Work with the Academic Programmes Manager and other relevant departmental staff in a proactive manner and look to continually improve processes and procedures.
- Any other du
