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Office Administrator
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Administrator
3 months ago
The post holder will play a key role in supporting the Personalised Healthcare service across the region, delivering an effective and competent level of clerical support, consistently delivering a client-focused service.
Whilst being fully supported and working within a team, you will be required to work under your own initiative at times and be self-motivated to complete specifically allocated tasks.
The post holder will be expected to follow set processes, prioritise their own workload and be willing to help other members of the team.
Excellent interpersonal and communication skills are essential plus an ability to deal with highly sensitive and confidential information.
The post holder will be the initial point of contact in the office and must have competent ICT skills including word processing, database inputting and diary management skills.
The post holder must have a flexible and adaptable approach to their work in order to meet demanding deadlines and have the ability and resilience to regularly deal with a range of routine and non-routine administrative tasks as required to deliver an efficient and effective service.
Dealing with a variety of communications from patients/carers/stakeholders/staff, we require an experienced communicator who can work on their own initiative to help troubleshoot problems, escalating issues appropriately and in a timely manner when they cannot be resolved first-hand.
You should have a working knowledge of Information Governance/DPA and FOI requests, ensuring MLCSU's working policies and practices are always adhered to.
Our in house training packages, regular 1:1 meetings, appraisals, code of conduct, policies and values reflect our vision to help you achieve both your own personal goals and those of the department.
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU)is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction.
We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest.
Acting as a first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate
Providing a sensitive and efficient administrative support to the Personalised healthcare team and maintaining confidentiality of information relating to service users
Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required
The post holder must have an advanced level of keyboard and ICT skills and be competent in Microsoft Office programmes
Accurately inputting onto the Personalised Healthcare database, maintaining data storage and archiving of data as required and in accordance with standard operational policy
Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements
Carrying out other appropriate delegated duties as and when required
Ensure the principles and duties of safeguarding are holistically, consistently and contentiously applied
Contribute to maintenance and monitoring of service standards around quality
Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies
The post holder will be responsible for ensuring their mandatory training is up to date
The job description and person specification are an outline of the task, responsibilities and outcomes of the role. The post holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance w
