Application Support Engineer

1 week ago


Tewkesbury, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time
Application Support Engineer - Contract - Day Rate Competitive (dependant on experience)

Your new roleApplication Support Engineer - Contract - Day Rate Competitive (dependant on experience) - on site

  • Support and maintain hardware, including local networks, software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
  • Work with the IT Service Desk, acting as 1st, 2nd or 3rd line support, diagnose breakdowns /faults and take corrective and remedial action.
  • Sustain ICT Services, owning issues to resolution and ensure a clear handoff to another issue owner.
  • Advise, agree and implement the distribution, use and best practice of software across available hardware to optimise enduser efficiency.
  • Guide and coach endusers to optimise hardware and software.
  • Check end user's compliance with IT policies, with particular reference to the security policy.
  • Ensure full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
  • Ensure compliance with all statutory requirements relating to ICT, including software licences.

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