Digital Risk and Controls Consultant

1 week ago


Swindon, Swindon, United Kingdom Nationwide Building Society Full time

Contract Type:
Permanent

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Ref: R00AOR03939

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Closing Date:03 June 2024


The teams within Digital Platforms and SEO are focused on continually improving these experiences for our customers through both transformation and optimisation activity, trying to attract more people to our website (both new and existing customers) and encouraging more of them to complete more interactions online with us.

Unsurprisingly, we have strong governance and controls in place within the team to ensure that our website continues to meet and push for even higher standards to deliver both for the business and for our members.


We're looking for a highly motivated and experienced Digital Risk and Controls Consultant to work across the entire Digital Platforms and SEO team.

You'll be responsible for owning our relationships with Risk, Compliance and other teams across the society that are responsible for standards and controls.

You'll split the responsibilities for looking after the risk and controls across the squads between you both.

You'll manage our Online Sales Risk Control Process (OSRC), ensuring that pages are reviewed and updated on a regular basis by the squads - as well as ensuring that we're adhering to our Consumer Duty requirements when it comes to digital sales journeys.

You'll work with our accessibility lead to run our accessibility audit (and ensure that we are accredited on a yearly basis), ensure that we're monitoring our cookie and data privacy policies correctly.


You'll also be managing our supplier relationships to ensure that we're running quarterly review sessions and are governing them correctly.

You'll also be working to horizon scan to help identify and manage potential future risks and implementing controls to ensure that we're mitigating where it's appropriate to do so and managing our risk tolerance profile successfully within the society wide framework.


We're currently going through a period of exciting change within the Digital Platforms and SEO team, creating a new digital strategy, balanced scorecard, and way of working within our Customer, Brand and Engagement division.

You'll be working with a wide variety of stakeholders to ensure that our work delivers business value, but does so in a way that balances our regulatory requirements, propositions, commercial and consumer benefits.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.

What you'll be doing:

In this role, you'll be working within the Digital Operations team within Digital Platforms and SEO. You'll be responsible for managing risk and controls across a number of squads within the team.

This includes:

  • Owning and running the Online Sales Risk Control process ensuring that pages are kept up to date and relevant for customers across all of our digital brochureware platforms.
  • Running Consumer Duty and Understanding control processes for Digital Platforms and SEO, and coordinating collaboration across other elements of the digital estate (e.g. Originations Process Owners, Internet/Mobile Bank).
  • Ensuring Accessibility accreditation and compliance processes are established and followed.
  • Ensuring cookie and data policy processes are followed and governed.
  • Managing processes with suppliers such as quarterly business reviews and RFPs.
  • Horizon scanning, documenting and mitigation planning potential risks for the Digital Platforms and SEO team working with risk partners across the business where required.

About you:

As a minimum you'll have:

  • Experience of working within a digital team in a large complex organisation that has tight regulation and focusses on risk controls and mitigations.
  • Evidenced understanding of Consumer Duty, Vulnerability and Understanding within financial services
  • Experience of risk planning and controls implementation
  • Evidenced experience of working with suppliers
  • Experience of working within an agile and data driven environment.
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Say it straight
  • This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
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Push for better
  • This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
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Get it done
  • This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the endtoend outcome.

The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension
  • if you put in 7% of your salary, we'll top up by a further


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