Digital Demand Planner

2 weeks ago


Swindon, Swindon, United Kingdom Nationwide Building Society Full time
What you'll be doing
In this role, you'll be working within the Digital Operations team within Digital Platforms and SEO. You'll be responsible for managing risk and controls across a number of squads within the team.

This includes:

Owning our demand and capacity planning processes – facilitating squads to size and track work, forward plan any capacity gaps (due to holidays, leave etc).Highlighting pinch points, and aiding to identify where other squads may be able to take on high priority work where required.

Ensuring the balance of work between mandatory changes (to support society wide or regulatory activity) vs self generated demand that supports scorecard deliveries and improvements.

Facilitating the progression of work through our processes to complete and close off work, aligning with audit processes.
Facilitating squad ceremonies to ensure that squads work in a common approach across the team.

Identifying and highlighting dependencies on other teams where their inputs or outputs are required in order to ensure elements are delivered on time.

Defining the steps that different types of work need to follow and working with stakeholders to understand the plan that a piece of work will take along with the rationale as to why the steps are important to follow to drive the desired outcomes.


About you As a minimum you'll have:
Experience managing demand and planning in a large, complex digital team.

Honed experience in using planning tooling such as Jira to create reporting to help horizon scan for capacity and demand pinch points.

Fantastic stakeholder management skills, working with individuals within the Digital Platforms and SEO team, and other stakeholders looking to get changes made to our Digital Brochureware platforms.

Brilliant organisational skills – you're have clear examples of where your methodical approach to planning have proven to provide clarity to teams and stakeholders alike.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together.

You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

Say it straight
  • This is about being honest and direct with good intent and saying what needs to be said in the room.
It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better
  • This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

Get it done
  • This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end to end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually.

So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you'll get There are all sorts of employee benefits available at Nationwide, including:

A personal pension – if you put in % of your salary, we'll top up by a further %Up to days of paid volunteering a yearLife assurance worth x your salaryA great selection of additional benefits through our salary sacrifice schemeWellhub – Access to a range of free and paid options for health and wellness.

Access to an annual performance related bonusAccess to training to help you develop and progress your career days holiday, pro rataWhat makes us different Nationwide is the world's largest building society.

With over million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.

As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.

It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself.

You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

You'll also be joining us at an important time as we seek to reach more and more people in the UK.

We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.

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