Assistant Coordinator
1 week ago
We have a vacancy for an assistant coordinator to join our existing team to provide a high quality administration service.
As part of the role you will be required to work autonomously at times. Experience of working with MS Office packages is advantageous, i,e, Excel, Word, Outlook, Teams, etc.The role would be working with our current care coordinators, contacting patients and booking appointments with the coordinators, contacting next of kin, booking appointments onto EMIS appointment books, running searches on EMIS to identify suitable patients
You should be able to work as part of a multidisciplinary team as well as be able to work autonomously and use your own initiative when required.
Some telephone experience would be an advantage as there will be a requirement as part of this role to book in patient assessments.
Within South Sefton PCN our aims are to:
- Improve resilience in General Practice
- Build a stronger and more sustainable general practice service across the Primary Care Network footprint
- Facilitate collaborative working between all Primary Care Network practices
- Engage with local health and care providers to develop placebased care to assist in the transformation of local services to improve the health and wellbeing of the Primary Care Network population
- Work with Patient Participation Groups to improved patient access, experience and quality
- Reach out to strengthen and develop working relationships with nonNHS community groups
- Develop signposting with Primary Care Network practices to streamline the patient journey to enhance more achievable and sustainable outcomes
- Further develop digital technology as a primary resource for practices and patients
- Work in collaboration with the local GP Federation to build and strengthen relationships
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate
- Providing a sensitive and efficient administrative support to the Enhanced Health at Home & Care Home teams and maintaining confidentiality of information relating to service users
- Making telephone calls to patients who have recently been discharged from hospital to discuss the EHAH programme and booking patients in for appointments with a care coordinator.
- Taking messages and passing relevant information to the relevant department or team member
- Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required
- The post holder must have keyboard skills and be competent in Microsoft Office programmes
- Accurately inputting information and data onto the EMIS WEB system
- Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements
- Carrying out other administration duties as required
- Contribute to the maintenance and monitoring of service standards around quality
- Ensure mandatory training is kept up to date
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