Care Coordinator

1 week ago


Liverpool, Liverpool, United Kingdom Right at Home South Liverpool Full time

About us

Our work environment includes:

  • Modern office setting
  • Growth opportunities
Are you looking to join a family-feel team that really values and appreciates their workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home South Liverpool are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team.

We offer:

  • 20 days holiday + 8 days bank holiday
  • Additional day of paid leave on your birthday
  • Paid training and eLearning
  • Opportunity to earn extra money with additional duties
  • Blue Light Card
  • Award winning training with access to online and inperson training courses
  • Ongoing support with your worklife balance being a priority
  • Opportunity to learn from other Care Coordinators across our network
  • Be part of a really passionate team of care professionals
  • Progression opportunities through our extensive career pathway


As a Care Coordinator for Right at Home South Liverpool you will play an integral part in managing the daily communications and care scheduling of our site.

You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met.

This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

We cover Woolton, Allerton, Aigburth, Childwall, Gateacre, Halton, Widnes and Runcorn. Local area knowledge is desirable but not essential.

Main duties and responsibilities:

  • To be accountable to the Registered Manager for the smooth running of daytoday Client/ Care Assistant communication.
  • To proactively engage with NHS Commissioners, CHC and hospital discharge teams to secure new packages of work.
  • Ensure outstanding compliance across the business and to support the business in achieving a minimum CQC rating of GOOD.
  • To ensure the scheduling is carried out efficiently enabling our Care Givers to spend the allocated care time with each Client and to allow for travel time
  • To answer the telephone promptly and professionally, dealing with any enquiries or queries
  • Ensure enquiries are recorded promptly and accurately with sufficient details
  • Ensure any changes to Client or Care Giver needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
  • Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
  • Ensure the provision of highquality care services to vulnerable people living in their own home
  • Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
  • Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
  • To conduct supervisions of care givers
  • To record all new Care Assistants and Clients on the system as soon as they are received
  • Report weekly on recruitment needs, gaps in rotas, risks, Care Giver availability and concerns to Registered Manager and Owner
  • To identify and match the most suitable Care Givers for each package
  • To produce consistent, fortnightly rosters and provide Care Givers and Clients with rotas in a timely manner
  • Accurately monitor and record Care Assistant holiday, sickness and absences.
  • To be a super user on our care scheduling system

Qualifications and Experience

  • Prior experience as a Care Coordinator in a domiciliary care setting
  • Essential
  • Experience in a customer service setting, building up relationships
  • Essential
  • Use of a scheduling / HR / recording system
  • Essential
  • Relevant qualification, such as Business Studies or Social Care
  • Desirable

Skills and Attributes:

  • Has the desire to make a real difference and greatly improve an already wellestablished business
  • Excellent customer service, communication and interpersonal skills
  • Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
  • Selfmotivated and flexible, with a willingness to participate in an oncall system for out of office hours
  • Extremely well organised, excellent planning and prioritising ability with high attention to detail
  • Ability to establish and maintain effective professional working relationships
  • Strong administration skills and ability to manage multiple work loads


If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.

  • Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteri

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