Customer Representative

1 week ago


Aberdeen, Aberdeen City, United Kingdom CSP U.K. LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, processing returns, and resolving any issues or complaints
  • Utilize phone etiquette skills to ensure positive customer interactions
  • Perform data entry tasks accurately and efficiently
  • Analyse customer needs and recommend appropriate solutions
  • Up sell products or services to maximize sales opportunities
  • Maintain customer records and update information as needed

Requirements:

  • Strong verbal and written communication skills
  • Excellent phone etiquette and customer service skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Ability to work well in a team environment

Pay:
From £23,118.39 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time
  • Sabbatical
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Aberdeen: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 09/05/2024

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