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Customer Service Representative
1 week ago
Customer Service Representative
Duties:
- Assist customers with enquiries, concerns, and complaints in a professional and timely manner
- Process orders accurately and efficiently
- Utilise data entry skills to update customer information in the system
- Upsell products and services to maximize sales opportunities
- Analise customer needs and recommend appropriate solutions
- Communicate effectively
- Maintain a high level of phone etiquette and professionalism at all times
- Handle escalated customer issues with empathy and problemsolving skills
Skills:
- Strong data entry skills with attention to detail
- Ability to upsell products and services effectively
- Excellent verbal and written communication skills in Englis
- Ability to analise customer needs and provide appropriate solutions
- Exceptional phone etiquette and customer service skills
Job Types:
Full-time, Permanent
Salary:
From £25,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Aberdeen, AB21 9NP (required)
Ability to Relocate:
- Aberdeen, AB21 9NP: Relocate before starting work (required)
Work Location:
In person
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