Senior Manager Outcomes Standards And Monitoring

7 days ago


Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time
Serving our customers, communities, and planet a little better every day.
Salary is between £, - £, + Benefits Edinburgh, Newcastle, or Glasgow Permanent role Our roles are hybrid; however, you should be able to travel to our offices, 2-3 days per week. Applications close on 6th June at 5pm A chance to thrive We're looking for a Senior Manager to join our new team – Customer Outcomes Strategy. Your strategic vision will guide the team to deliver consistently good outcomes for our customers, for all consumer products in Banking. You will identify opportunities to make the best use of data and analytics; helping Tesco shoppers to manage their money a little better everyday. What you'll be doing

  • Setting the strategy for delivering consistently good customer outcomes
  • Monitoring customer outcomes across Banking, championing data integrity and advanced analytics to influence and drive business decisions
  • Identifying initiatives to improve customer outcomes and implementing these
  • Leading and developing a diverse team to deliver insight and regular reporting
  • Leading key business areas to ensure they are managing their products and services in compliance with the Bank's Consumer Duty framework We don't expect you to tick every box, and if you feel you hit most of the brief, it is worth exploring to further develop your career here with us at Tesco Bank. We need you to have
  • Leadership and communication skills, chairing forums with senior management, presenting key information and insight to business stakeholders
  • Extensive experience with data analytics and strategic project management
  • A strong record of leading diverse teams to achieve business and customer objectives
  • Ability to evaluate complex information and make informed decisions And if you have any of these, even better
  • Advanced strategic planning, organises and prioritises own and team's workload without supervision to efficiently meet business objectives
  • Excellent problem-solving capabilities
  • Comprehensive knowledge of the financial market and FCA's Consumer Duty regulations
  • Understanding of the Agile change process, to help deliver business changes supporting customer outcomes What's in it for you
  • Embrace the benefits of our Colleague Clubcard, enjoy a % discount that increase to % every payday; as an added perk, we'll give you a second card to share with someone else
  • Virtual GP Service for you and your family days a year
  • Indulge in a generous holiday allowance with a minimum of weeks, with the opportunity to buy more
  • Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave
  • Prepare for your retirement with our colleague pension scheme
  • Opportunity to develop your career Everyone's welcome We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day. Role Alignment Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 4, subject to regulatory approval. Please note, the transfer date may change. #LI-LC2


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