Debtors Officer
1 week ago
- HUL/24/0392
Full Time Equivalent Salary (based on a 37 hour working week)
- £ £24294
Occupational group
- Finance
- Job term
- Full Time
- Appointment type
- Fixed Term
- Hours
- 3 Division
- Finance
- Directorate
- Closing Date
- 23 June 202 Proposed Shortlisting Date
- 24 June 202 Proposed Interview Date
- 09 July 202 Place of work
- Wilson Centre, 1st floor, Hull HU1 2AG
- For an informal discussion please contact
- Janet Day
- Contact telephone
To enable a successful implementation, a member of staff has been seconded into the Implementation Team which has resulted in temporary structural changes within the Debtors Team including the creation of this fixed term position.
The Debtors Team are part of Revenues and Benefits.
The role of the Debtors Officer is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement.
To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture & Leisure Debts in line with policies and procedures.
Resolve and exercise judgement on issues with debtors and strive for excellence of service.
Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.
Other duties will include:
- Provide an efficient, effective, responsive, and userfriendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents
- To negotiate repayment of debt making decisions based on the individual's financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
- Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
- Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions.
- Data input to various systems and spreadsheets, Oracle and Chipside.
***
Benefits of working for Hull City Council - Working for hull city council**
Why Hull is a great place to live and work - Working for hull city council
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
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