Customer Care Advisor
2 weeks ago
Leeds, Yorkshire and the Humber, United Kingdom
HAYS
Posted 1 day ago
Full Job Description Customer Care Advisor - Leeds Based - Temp Full Job Description Customer Care Advisor - Leeds Based - Temp Customer Care SupportOfficer (Temporary)Location:Leeds, West Yorkshire
£24,000 perannum
Working Hours: 9:00 AM to 5:00 PM (HybridRole)
Contract:Temporary
Are you passionate about providingexceptional customer service? Do you thrive in a fast-pacedenvironment? We are currently seeking a dedicated
Customer CareSupport Officer to join our team in Leeds.
Responsibilities:
- PhoneLiaison:
Communicate with customers over the phone, addressingtheir queries, concerns, and requests promptly and professionally. - Issue Resolution:
Assist customers with resolvinghousing-related issues, including maintenance requests, rentenquiries, and general enquiries. - Documentation:
Maintainaccurate records of customer interactions, ensuring all details areproperly documented. - Collaboration:
Work closely withother team members, property managers, and external stakeholders toprovide seamless customer support. - Problem-Solving:
Identify solutions to customer problemsand escalate complex issues as needed.
- Customer-Focused:
A genuine desire tohelp and support customers. - CommunicationSkills:
Excellent verbal and written communication skills. - Adaptability:
Ability to work in a hybrid environment(partially remote, partially office-based). - Attention toDetail:
Precise record-keeping and documentation. - PositiveAttitude:
A friendly and approachable demeanour
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