Customer Care Advisor

2 weeks ago


Leeds, Leeds, United Kingdom Whatsoninleeds Full time £24,000

Leeds, Yorkshire and the Humber, United Kingdom

HAYS

Posted 1 day ago

Full Job Description Customer Care Advisor - Leeds Based - Temp Full Job Description Customer Care Advisor - Leeds Based - Temp

Customer Care SupportOfficer (Temporary)Location:Leeds, West Yorkshire
£24,000 perannum
Working Hours: 9:00 AM to 5:00 PM (HybridRole)
Contract:Temporary
Are you passionate about providingexceptional customer service? Do you thrive in a fast-pacedenvironment? We are currently seeking a dedicated
Customer CareSupport Officer to join our team in Leeds.

In this role, youwill play a crucial part in ensuring that our customers receive thebest possible support.
Responsibilities:
  • PhoneLiaison:
    Communicate with customers over the phone, addressingtheir queries, concerns, and requests promptly and professionally.
  • Issue Resolution:
    Assist customers with resolvinghousing-related issues, including maintenance requests, rentenquiries, and general enquiries.
  • Documentation:
    Maintainaccurate records of customer interactions, ensuring all details areproperly documented.
  • Collaboration:
    Work closely withother team members, property managers, and external stakeholders toprovide seamless customer support.
  • Problem-Solving:
    Identify solutions to customer problemsand escalate complex issues as needed.
Requirements:
  • Customer-Focused:
    A genuine desire tohelp and support customers.
  • CommunicationSkills:
    Excellent verbal and written communication skills.
  • Adaptability:
    Ability to work in a hybrid environment(partially remote, partially office-based).
  • Attention toDetail:
    Precise record-keeping and documentation.
  • PositiveAttitude:
    A friendly and approachable demeanour
If youare interested in this role, please apply via the link or call KellyWest at Hays # #J-18808-Ljbffr

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