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Customer Experience Advisor
1 week ago
Job Description:
The Talent crowd are working with an Award winning Law Firm in central Leeds who are rapidly expanding and recruiting in various departments due to ongoing success, recruiting for a "Customer Experience Advisor" to join their busy team and create a fantastic experience for their clients, taking them through the customer journey from beginning to end.
- To action escalated callback requests
- Main point of contact for escalated queries
- To action escalated callback requests
- Implementation of NPS and required followup actions
- Monitoring online review statistics across several platforms
- Encouraging 5 Star reviews
- Assisting & driving ongoing complaint matters
- File progressing/Hand holding on potential complaint matters, to avoid formal complaints
- Building relationships with borrowers and BrokersYou will need
- Excellent written and verbal skills
- Strong commitment to Client care and delivering a firstclass service
- A strong interest in brand awareness and Social media/Marketing
- IT Literate specifically use of Social media platforms and review sites
- Knowledge of NPS and Marketing strategyBenefits include
Hybrid working
- Salary up to £24000 pa
- Holiday and Bank holiday entitlement
- Eye care vouchers
- Social Events
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