Customer Experience Advisor

1 week ago


Leeds, Leeds, United Kingdom Pertemps Network Group Full time

Job Description:


The Talent crowd are working with an Award winning Law Firm in central Leeds who are rapidly expanding and recruiting in various departments due to ongoing success, recruiting for a "Customer Experience Advisor" to join their busy team and create a fantastic experience for their clients, taking them through the customer journey from beginning to end.

Duties

  • To action escalated callback requests
  • Main point of contact for escalated queries
  • To action escalated callback requests
  • Implementation of NPS and required followup actions
  • Monitoring online review statistics across several platforms
  • Encouraging 5 Star reviews
  • Assisting & driving ongoing complaint matters
  • File progressing/Hand holding on potential complaint matters, to avoid formal complaints
  • Building relationships with borrowers and BrokersYou will need
  • Excellent written and verbal skills
  • Strong commitment to Client care and delivering a firstclass service
  • A strong interest in brand awareness and Social media/Marketing
  • IT Literate specifically use of Social media platforms and review sites
  • Knowledge of NPS and Marketing strategyBenefits include


Hybrid working
  • Salary up to £24000 pa
  • Holiday and Bank holiday entitlement
  • Eye care vouchers
  • Social Events


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