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Reception Team Lead
3 months ago
Administer the systems for annual leave, sickness absence, TOIL and overtime, and maintain appropriate records ensuring accurate information is submitted in time for payroll.
2. Oversee the reception team in line with practice HR policies, protocols and service standards.- Manage and record holiday absences for all reception staff and organise appropriate holiday cover for staff. 4. Authorise and arrange staff overtime to meet gaps in staff rotas and agreed increases in activity/workload.
- Undertake six monthly one to one meetings with staff to review their development objectives, performance, and any other work-based issues. 6. Undertake annual appraisals with staff.
- Identify, organise, and deliver training identified from staff personal development objectives. 8. Monitor reception staff sickness in accordance with the practice sickness policy and provide timely records to the Practice Manager.
- To oversee the accuracy of records for staff holiday, overtime, sickness and other leave and update on the HR platform. 10. Manage staffing levels within the agreed budgets.
- Interview and appoint new reception staff members when appropriate, support to be provided by the Office Manager and/or Practice Manager where appropriate. 12. To co-ordinate the induction and training of reception staff.
- Organise and host regular meetings with reception team. The post holder will prepare agendas and distribute minutes/action points from these meetings. 14.
