Lead Administrator
7 days ago
To supervise and work within an administrative team in the provision of an efficient, comprehensive and effective administration support within the Cardiac & Respiratory Investigations department.
- Assist with the management and provision of an efficient and comprehensive administration support within the Cardiac & Respiratory Investigations department.
- Ensure that you contribute to the department operating to the highest standards and that it not only meets but exceeds customer expectations.
- To manage the speciality administration and workload, ensuring appropriate delegation of tasks to other members of the speciality team in accordance with the correct procedures and policies.
- Significantly contribute to the delivery of pathways for all patients encompassing Cardiology & Respiratory services and other external specialities. This will include actively monitoring and tracking patients on the Cardiac & Respiratory Investigations waiting lists as well as their 18week RTT pathway.
- Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality is maintained at all times.
- Undertake MPA's for the Cardiac & Respiratory Investigations Administration team.
- Manage annual leave and sickness reporting ensuring all records are updated in a timely fashion.
- To undergo training as necessary to meet the needs of new developments within the Service. To identify training for other members of the team in conjunction with the Cardiology & Respiratory Administration and Pathway Coordinator.
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (prorata for part time staff);
- NHS Pension Scheme:
- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- Inhouse physiotherapy Service;
- Onsite canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
As a team ensure that all functions within the speciality are completed.
- Maintain close working relationships with colleagues within the speciality.
- Work closely with clinical teams and other departments within the organisation.
- Advise the Cardiology & Respiratory Administration and Performance Coordinator and Cardiology & Respiratory Administration and Pathway Coordinator of any points of concern relating to the administration of the service and processes in place.
- Work a buddy system with other Band 4's in the EMED division to ensure adequate cover is in place during absence.
- Attend team meetings at required intervals
Key links with:
- Patients & carers
- Cardiology & Respiratory Administration and Performance coordinator
- Cardiac & Respiratory Management & clinical team
- Angiography clinical team
- EMED Performance Manager
- Consultants and secretarial teams
- Other wards and clinical teams
- Primary Care Trusts and other external organisation
Administration - Patient records and information
The post holder is required to maintain both paper and computerised records in accordance with Trust standards.
- Management of patient journey
- Management of referrals
- Book appointments for Cardiology & Respiratory Diagnostic tests and Procedures undertaken within the department.
- To cancel, rebook and rearrange appointments as directed.
- Ensure that data entered onto TOMCAT, MEDWAY, E track and other systems is complete and accurate.
- Ensure patients receive accurate appointment information using TOMCAT & MEDWAY booking system.
- Ensure patients receive a choice of appointment in accordance with the Trust Access policy.
- Ensure any actions detailed in clinic/discharge communication have been completed.
- Work within guidelines relating to data protection and confidentiality.
- Deal with any problems in a constructive manner, communicating with relevant staff as necessary.
- Inform Administration and Performance Coordinator, Cardiac & Respiratory Investigations Manager and Angiography unit manager where waiting times for patients may exceed appropriate targets.
- Work with staff to help reduce waiting times in line with appropriate targets.
- Provide ad hoc basic waiting list information as requested
General administrative duties to include:
- Manage and maintain the Cardiac & Respiratory Investigations diary ensuring appointm
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