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Client Account Support

3 months ago

Bristol, Bristol, United Kingdom Step Full time
This is an exciting graduate opportunity in a rapidly growing company with a clear internal progression pathway, for an applicant from any degree who is looking to start their career in the logistics industry.Our client is a leading logistics and shipping agency dedicated to providing comprehensive and efficient transportation solutions, they are seeking a dedicated Client Account Manager to effectively manage the services and requirements of both regular and new clients. This role demands excellent communication, organisation, and prioritisation skills to ensure client satisfaction and business continuity. The Client Account Manager will build long-term relationships with customers and oversee other client relationships within the company, ensuring a seamless delivery of services.Join them and be a part of a dynamic team that drives the logistics industry forward.Responsibilities
  • Client Relationship Management: Build and maintain long-term relationships with clients, ensuring excellent customer service and business continuity.
  • Transaction Management: Organise, plan, and manage each customer transaction from initiation to completion, ensuring all processes are followed and properly documented.
  • Sales and Upselling: Achieve monthly sales targets, convert sales leads, retain target margins, and upsell services to both new and existing customers.
  • Service Quality: Maintain high service levels and KPI standards, ensuring timely collections and deliveries.
  • Process Development: Create and update standard operating procedures (SOPs), and support the team by sharing knowledge and solving problems.
  • Team Collaboration: Conduct and host regular team meetings, provide training, and coach team members to enhance their skills.
Key Behaviours and Competencies
  • Organisation and Time Management: Highly organized with excellent time management skills.
  • Effective Communication: Communicates effectively with both internal and external stakeholders.
  • Problem Solving: Innovative problem solver who can prioritize workloads for themselves and others.
  • Teamwork and Independence: Team player with the motivation and ability to work independently.
  • Customer Focus: Puts the customer at the heart of all activities.
  • Listening and Negotiation: Exemplary listening and negotiation skills.
  • Approachability and Knowledge Sharing: Approachable and keen to share knowledge, train, and coach others.
Key Performance Indicators (KPIs)
  • Customer Satisfaction: Maintains a high level of customer satisfaction.
  • Sales Conversion: Achieves an 80% sales conversion rate from existing client inquiries.
  • Margin Retention: Maintains target margin retention.
  • Timely Deliveries: Ensures high levels of on-time collections and deliveries.
  • Performance Reviews: Completes regular one-on-one meetings and appraisals.
  • Training and Coaching: Provides training and coaching as needed.
  • Record Keeping: Maintains accurate records and analytical data.
What courses is this open to?
  • This role is open to graduates from any course, but ideally business or logistics.
  • However it is mainly personality we are looking for, not a specific degree.
We are looking for a proactive individual who is customer-centric, has strong organisational skills, and can effectively manage multiple client relationships. If you are a motivated team player with excellent communication and problem-solving skills, we would love to hear from you.