User Researcher
1 week ago
User Researcher
with GDS to work on exciting digital transformation projects, across the UK, within the public sector.
Role Responsibilities:
Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.nContribute to creating better products and services that solve users' problems and meets their needs.nLead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.nPlan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.nUse quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.nConsider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.nCommunicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.nHelp to embed user-centred design and user research best practices into teams and the wider business.
Role Requirements:
Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.nExperience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.nYou will be eligible for SC (Security Check) level ClearancenExperience working with Government Digital Service (GDS) service standards, using GDS design principlesnStrong storytelling, communication, stakeholder management, and facilitation skills.nExperience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.nFamiliarity with using prototypes to test hypotheses, assumptions and validate user journeys.nUnderstanding of a range of tools and practices for in-person and remote research.
Good to have:
A Bachelor's degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people.nYou know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.nA love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.
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