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User Researcher
3 months ago
Job Introduction:
This is a great time to consider your next move at GamCare as we're recruiting a User Researcher - this is an excellent opportunity to use your expertise in participatory user research to play a key role in the Data and Insights and Digital teams.
This role will help us to embed user needs at the heart of decision making and service design, and you will help National Gambling Support Network providers build a deep understanding of their users.
This will enable them to design and deliver the services that their users need to ultimately make a real and positive difference to the lives of people affected by gambling in the UK.
The User Researcher will be a trusted adviser to the Head of Data and Insights and will develop appropriate research strategies aiming to understand user needs.
You will use your skills in planning, designing, preparing, and running user research activities (quantitative and qualitative) to support the design, development, and continuous improvement.
You will foster a culture of team involvement in user research by working closely with Lived Experience and Participation colleagues to turn user research findings into stories and actions that lead to valuable product and service features.
This is a 18-month fixed term contract in the first instance, however there is potential for a permanent position.Role Responsibility:
- Developing and advocating for appropriate research strategies to understand user needs for services, and to continually test and improve services.
- Planning, designing, preparing, and running user research activities (quantitative and qualitative) to support the design, development, and continuous service improvement.
- Leading colleagues to analyse user and academic research data and synthesise findings so that research is shareable and traceable.
- Effectively communicating user research findings, so that they share a strong and empathetic understanding of their users.
- Working closely with Lived Experience and Participation colleagues to turn user research findings into stories and actions that lead to valuable product and service features.
You will have a good understanding of user needs for digital and non-digital services - especially those with the most complex user journeys.
You will have a Professional qualification or degree in relevant fields with emphasis on mixed methods and have extensive knowledge of the strengths and limitations of different research methods.
You should have an analytical mind and business acumen and be able to work competently and collaboratively as part of the Data & Insights Team and National Gambling Support Network providers and commissioners.
Package Description:
User Researcher
Fixed Term Contract - 18 months
Salary:
£40,301 or
£43,734 for those living in London and the surrounding counties**
Office based with flexible working options, attendance in the London office at least once per fortnight.
Interviews will take place online via video conference - week commencing/on 11/12/2023
- 33 days basic annual leave entitlement per annum (prorated for parttime colleagues) including bank holidays which increases with service
- A generous Pension Scheme we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme 24hour support
About the Company:
- User Researcher JP August
- Job Profile
Apply
Salary
£40,301 or £43,734 for those living in London and the surrounding counties
Frequency
Annual
Job Reference
gamcare/TP/93/145
Contract Type
Fixed Term
Closing Date
01 December, 2023
Job Category
Business Support
Business Unit
Quality Assurance and Innovation
Location
Office based with flexible working options, attendance in the London office at least once per fortnight, United Kingdom
Posted on
13 November, 2023