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Caseworker

4 months ago

Croydon, Greater London, United Kingdom Get Set UK Full time

Get Set to Join an Ambitious Team
We support people to make positive changes in their lives.

Our creative, tailored solutions improve people's skills, and provide guidance, motivation and confidence, job opportunities, and training to help them progress towards a better future.

Underpinned by our experienced team, effective processes, strong community presence and established employer and partner relationships, we help drive people and businesses forward to a better tomorrow.

As we grow, we are looking for our next
CASEWORKER to join the team.

You will be providing impartial IAG advice, and creating support around the individual through work with community partners. Delivering skills, employment and wrap-around support.


Every day with us is an opportunity to touch lives, inspire change, and contribute to a society where everyone gets a fair chance to shine.


YOUR IMPACT:

  • Deliver highquality services in line with Get Set UK's delivery model.
  • Provide sustainable employment solutions to customers.
  • Demonstrate drive and focus by delivering customer progression.
  • Proactively assist customers in maintaining employment and achieving longterm success.
  • Motivate customers to improve their skills and capabilities.
  • Maintain service quality standards by adhering to external and contractual requirements.



RESPONSIBILITIES:
CUSTOMER SERVICE
Assess customer needs and barriers with integrity and create action plans to address concerns.

  • Empower customers through training and place them into sustainable employment.
  • Help customers become jobready with employerled advice and guidance.
  • Provide constructive feedback and support for the overall improvement of customers.
  • Promote best practices to help customers maintain sustainable employment.
  • Demonstrate motivation and meet targets and deadlines.
  • Support workready customers into employment.
  • Signpost customers to services that can help them overcome challenges related to drug, alcohol, housing, and finance concerns.
  • Track and record customer progress on the CRM platform.
  • Build strong partnerships with job centers, local authorities, and community associations.

WHO WE SEEK:

  • Strong communication skills with conflict resolution experience.
  • Ambitious, resourceful, and innovative in supporting customers.
  • Confidence in a targetdriven environment with a focus on people development.
  • Empathy towards vulnerable or challenging groups, showing a strong desire to help.
  • Experience in creating SMART action plans and conducting individual needs assessments.
  • Knowledge of computers, data entry, and MS Office.

Salary:
£30,000.00 per year

OUR PROMISE TO YOU:

We're here to support you as much as you support our clients

Our mission is clear:
to empower, ignite opportunities, support resilience, and nurture career success for everyone.

Our workplace is dynamic, committed, encouraging, and empathetic. We believe in fostering an environment that is not just about professional growth but also personal well-being.

As part of the Get Set UK team, you'll enjoy:

  • Competitive salaries that appreciate your hard work and dedication.
  • Comprehensive pension schemes designed for your future security.
  • Healthcare packages that prioritise your wellbeing.
  • Gym memberships to support your physical health and mental clarity.
  • An inclusive employee forum where your voice is heard and valued.
  • Continuous training and development opportunities to help you grow and succeed.

GET SET FOR A BETTER TOMORROW:

  • Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner._

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Free or subsidised travel
  • Gym membership
  • Health & wellbeing programme
  • Private medical insurance

Schedule:

  • Monday to Friday

Application question(s):

  • Our service is delivered in these boroughs
  • Croydon, Merton, Sutton, Richmond and Kingston. Please list which borough or boroughs would be your preference

Experience:

- social work: 2 years (required)

Licence/Certification:

  • IAG LEVEL 3 (required)

Work Location:
In person