See more Collapse

Referrals & Enquiries Assistant

2 months ago

Accrington, Lancashire, United Kingdom Lotus Sanctuary CIC Full time

Job title:
Referrals & Enquiries Assistant

Reports to:
Referrals Manager

Hours:37.5 hours per week

Salary:
£21500

Job role and purpose:

Lotus Housing is a community interest company.

We operate nationally, providing transitional supported housing to vulnerable adults and families at risk of homelessness and private sector rental accommodation.

For our supported residents, we provide Intensive Housing Management services which aim to empower residents with the right tools to live independently by managing a tenancy and household.

For every person we've helped reach independence, we know there are many more that could benefit as the demand for housing out paces the supply.

We are constantly expanding our services by growing our housing provision and the number of residents we empower.

Our aim is to end homelessness and the size of our task is what keeps us motivated.

Main duties and responsibilities:


Referral and Allocations team are the first point of contact for individuals making a referral to, or enquiries to the Service.

The duties of a Referral and Allocations team primarily involve conducting comprehensive risk and needs-based assessment interviews by telephone or, face to face and the onward referral of potential clients to appropriate service providers both within Lotus Housing and externally.


Main Responsibilities

  • Respond to communication sent into the Referrals inbox & answer incoming telephone enquires
  • Be a point of contact to provide information to general enquiries from third party organisations.
  • Manage own diary and prioritise assessments.
  • Arrange and complete Needs Assessments with vulnerable people.
  • Keep clear and concise records of all clients that are referred into our service.
  • Update internal systems on the progress of a referral and inform referrers of all outcomes
  • Maintain a consistent approach to chasing referrals sent to services for outcomes
  • Research partner organisations that could work in conjunction with Lotus Housing.
  • Liaise with teams throughout the business to provide accurate information.
  • Build and maintain relationships with third party referral organisations.
  • General administration.
  • Use our Online Management Systems to always keep records factual and up to date.
  • Participate in Service policy and planning meetings.
  • To participate in team meetings, team review days and other meetings as agreed with your line Manager
  • To keep abreast of current housing legislation, welfare benefit legislations and other matters
- relevant to successful support of incoming clients by attending mandatory training.

Essential recordkeeping

  • Ensure Residents files, reports, and other documents are accurate, kept up to date and that confidentiality is maintained.
  • Ensure all information relating to services are accurate and up to date
  • Provide relevant reports, etc., as required by the line manager and others.
  • Maintain accurate records of progress towards the achievement of agreed goals for service
  • Always Follow & promote all policies and procedures

Health and Safety

  • To comply with the Health and Safety at Work etc. Act 197
  • To take responsibility for your own health and safety and that of other persons who may be affected by their own acts or omissions.
  • To report any untoward incidents, accidents, illness, or other occurrences which may affect the health or safety of the people we support or employees in accordance with the policies and procedures.
  • To carry out all duties in a healthy and safe manner in accordance with the service's policy and procedures on Health and Safety, including manual handling, risk assessment and food hygiene.
  • Report to line manager any potential health and safety risks identified.

Equality and Diversity


To always carry out their responsibilities in line with Equal Opportunities Policy and Procedure and ensure that equality of opportunity is promoted throughout the service and that no other employee or client is discriminated against on the grounds of age, gender, race, marital status, sexual orientation, religion, or belief.


Confidentiality


To maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment.

Any breach of confidentiality may render an individual liable for dismissal and/ or prosecution.

General
This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require.

You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests.


Conditions
All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of two satisfactory references, covering at least the last three years on employme

We have other current jobs related to this field that you can find below

  • Front of House Operations Leader

    3 days ago

    Accrington, Lancashire, United Kingdom Stonegate - Proper Pubs Full time

    Front of House Team LeaderLocation: Pendle WitchWe are seeking skilled Team Leaders who excel in teamwork and possess a genuine enthusiasm for delivering an exceptional guest experience.Key Responsibilities:Guide, mentor, and support your team membersCollaborate with the management team to realize and implement your shared visionMaintain high standards and...

  • Advanced Teaching Support Specialist

    3 days ago

    Accrington, Lancashire, United Kingdom Vision for Education - Preston Full time £450

    Vision for Education - Preston is seeking an Advanced Teaching Support Specialist for a specialist educational environment. This full-time position operates from Monday to Friday, with remuneration starting at £450 per week, contingent on experience. Role OverviewOur client is in search of a committed and passionate Advanced Teaching Support Specialist...

  • Primary Teacher

    4 weeks ago

    Accrington, Lancashire, United Kingdom Tradewind Recruitment Full time

    Primary Teachers - Accrington - Tradewind are recruiting passionate Primary Teachers who are keen to make a strong impact in our fantastic Accrington schools in September 2024 We are looking for enthusiastic Primary Teachers with the flexibility to work on a day to day supply basis within our primary schools in Accrington.Our wonderful schools have roles...

  • Orthotics Patient Administrator

    2 months ago

    Accrington, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An opportunity has arisen for an person with admin experience to join the well established Orthotic team here at East Lancashire Teaching Hospitals NHS Trust. The successful applicant will join the team of 8 Orthotists and 1 Orthotic assistant and 7 admin staff to deliver excellent care to inpatients and outpatients across East Lancashire. Working closely...

  • Orthotics Patient Administrator

    2 months ago

    Accrington, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An opportunity has arisen for an person with admin experience to join the recognised Orthotic team here at East Lancashire Teaching Hospitals NHS Trust. The successful applicant will join the team of 8 Orthotists and 1 Orthotic assistant and 7 admin staff to deliver excellent care to inpatients and outpatients across East Lancashire. Working closely with...

  • Podiatry Administration Officer

    4 months ago

    Accrington, United Kingdom East Lancashire Hospitals NHS Trust Full time

    East Lancashire Podiatry Service provides high quality care to the residents of East Lancashire both in clinic and domiciliary settings and the admin staff within the service play a key role in delivering this care. We are looking for an individual who is flexible, conscientious and hard working to support our existing staff in delivering a high quality,...

  • Care Assistant Days

    3 months ago

    Accrington, United Kingdom Prime Life Full time

    **Prime Life are on the lookout for passionate and dedicated care professionals to join our friendly team as a Care Assistant, on a full time basis.** **Benefits of becoming our Care Assistant**: This role offers great work life balance, with regular set shift patterns between the hours of 8pm and 8am, across a 7-day working week. In return for your...

  • Care Assistant

    2 months ago

    Accrington, United Kingdom Prime Life Full time

    **Prime Life are on the lookout for passionate and dedicated care professionals to join our friendly team as a Care Assistant, on a full time basis.** **Benefits of becoming our Care Assistant**: This role offers great work life balance, with regular set shift patterns between the hours of 8pm and 8am, across a 7-day working week. In return for your...

  • Care Assistant

    2 months ago

    Accrington, United Kingdom Prime Life Full time

    **Prime Life are on the lookout for passionate and dedicated care professionals to join our friendly team as a Care Assistant, on a full time basis.** **Benefits of becoming our Care Assistant**: This role offers great work life balance, with regular set shift patterns between the hours of 8pm and 8am, across a 7-day working week. In return for your...

  • Full Time Day Care Assistant

    2 months ago

    Accrington, United Kingdom Prime Life Full time

    **Prime Life are on the lookout for passionate and dedicated care professionals to join our friendly team as a Day Care Assistant, on a full time basis.** **Benefits of becoming our Day Care Assistant**: This role offers great work life balance, with regular set shift patterns between the hours of 8pm and 8am, across a 7-day working week. In return for your...

  • Care Assistant

    3 months ago

    Accrington, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Cera as Professional Care Assistants in Accrington and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others. That kind...

  • Financial Accounts Assistant

    3 months ago

    Accrington, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions have an exciting new opportunity for a Financial Accounts Assistant to work for our client based in Altham, Accrington. Our client is the UK’s largest wholesaler of furniture and design led accessories. **The role will involve**: - Sending foreign payments to suppliers via Telebanking facility and regularly updating this...

  • Customer Service Assistant

    3 months ago

    Accrington, United Kingdom Square Peg Associates Ltd Full time

    Square Peg Associates are representing an international business with an absolute passion for delivering customer excellence. Our client would like you to take charge of the query, delve into the background of the query, and offer a solution in a reasonable time frame for the customer. The customer isn’t always right, though you will have the desire to...

  • Sales Assistant

    3 months ago

    Accrington, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) **Field Sales Assistant—Accrington** The Field Sales Assistant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between **£30k **- **£40k** OTE in their first year, and our top performers can earn more than **£60k **OTE. **This Sales...

  • Eyfs Teaching Assistant with Send Experience

    2 months ago

    Accrington, United Kingdom Romano Education Full time

    Romano Education is recruiting on behalf of a primary school in Accrington. The school is seeking a dedicated and experienced EYFS Teaching Assistant with expertise in Special Educational Needs and Disabilities (SEND) to join their team. Position Details: - **Role**: EYFS Teaching Assistant with SEND experience - **Location**: Primary school in...

  • Accounts Assistant

    2 months ago

    Accrington, United Kingdom Four Financial Full time

    **Job Title: Finance Assistant** **Location**: Accrington **Salary**: £24 - £26k **Who will you be working for?** Our client are a well-established, high-end wholesale business who trade internationally, from their beautiful offices in Accrington. The business believes in going above and beyond for their customers and this is also how they treat their...

  • Teaching Assistant

    1 month ago

    Accrington, United Kingdom Tradewind Recruitment Full time

    £83.33 - £95.00 per day Starting ASAP Primary Teaching Assistant - Accrington Area Tradewind are working with a 'good ' primary school and they are looking for a Teaching Assistant to join their team on a full-time basis starting in September 2024. You will be providing general support in KS1 and KS2 They are looking for someone who has...

  • Teaching Assistant

    1 month ago

    Accrington, United Kingdom Tradewind Recruitment Full time

    £83.33 - £95.00 per dayStarting ASAPPrimary Teaching Assistant - Accrington AreaTradewind are working with a 'good ' primary school and they are looking for a Teaching Assistant to join their team on a full-time basis starting in September 2024. You will be providing general support in KS1 and KS2They are looking for someone who has previous experience and...

  • Assistant Clinical Psychologist

    2 months ago

    Accrington, United Kingdom Aaban Partnership Ltd Full time

    **Our vision and values** We are an attachment and trauma-informed multidisciplinary service who aim to provide assessment, stabilisation, treatment and intervention for children and young people with complex mental health needs to promote their health, well-being and independence. Respect, compassion and person-centred care are central principles at Aaban,...

  • Care Assistant

    3 months ago

    Accrington, United Kingdom Cera Care Full time

    Discover a rewarding career at Cera as a Care Assistant in . This opportunity requires you to live locally and you must already be based in the UK with right to work status. These are mandatory requirements to apply. Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time to helping others; your life...

  • Financial Accounts Assistant

    2 months ago

    Accrington, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions have an exciting new opportunity for a Financial Accounts Assistant to work for our client based in Altham, Accrington. Our client is the UK’s largest wholesaler of furniture and design led accessories. **The role will involve**: - Sending foreign payments to suppliers via Telebanking facility and regularly updating this...

  • Assistant Clinical Psychologist

    2 months ago

    Accrington, United Kingdom Aaban Partnership Ltd Full time

    We have an excellent career opportunity for the role of **Assistant Clinical Psychologist **to join our team here at **Aaban** based at our 2 locations in Accrington, BB5 postcode. **Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then we can offer you the perfect role where you will genuinely make a difference,...

  • Customer Host

    3 months ago

    Accrington, United Kingdom The Fedcap Group Full time

    **The Role** The Customer Host is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a result driven environment. This is an office based position in **Accrington **with a salary of **£21,255.** **You will be ** - Responding to first line...