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Receptionist/Administrator

3 months ago

Macclesfield, Cheshire East, United Kingdom Cumberland House Surgery Full time

Job summary

Two positions:

Monday to Friday Monday, Tuesday, Thursday - to 7pm, Wednesday 11am to 8pm, Friday 10am to 6pm

To receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

To act as a focalpoint of communication between patients, doctors and other medical staff.

Offer generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

Undertake a varietyof administrative duties to assist in the smooth running of the practice,including the provision of clerical support to clinical staff and other membersof the practice staff.

Main duties of the job

Process appointment requests from patients by telephone and in person

Receive patients and direct to appropriate surgeries

Deal with visit requests

Registration of new patients and temporary residents

Process patients change of address

Process repeat prescription requests in accordance with practiceguidelines

Handling, receipt and efficient filing of prescriptions

Accepting and dispatching specimens to hospital

Have a full understanding of the appointment system

Have a clear understanding of telephone systems, daytime and out ofhours

Computer data entry processing and recording information in accordancewith practice procedures

Scanning of mail and post as appropriate

In accordance with the weekly room plan ensure all doctor/nurse roomsigns are displayed correctly on doors and in waiting rooms

Taking messages and passing on information

Provide cover for members of the reception team during periods ofsickness and annual leave.

About us

This is an exciting opportunity for a Receptionist to join Cumberland House Practice.

The ideal candidate will have excellent communication skills, good attention to detail, and a desire to contribute towards making Cumberland House Practice, the best is can possibly be, for its patients and staff.

Job description

Job responsibilities

Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information

Maintain a safe and tidy reception area

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork

Photocopying and faxing as necessary

Ensure the appropriate ordering of reception stationery and supplies, and ensuring the consulting and treatment rooms are regularly supplied with relevant items

Providing clerical/administrative assistance to the practice including typing, filing, photocopying

Receiving payment from patients, issuing of receipt and banking of cash

Understand security systems alarms and fire procedures

Chaperone the doctor if required

Unlocking and locking of the building and general security

Switch telephone to and from out of hours service at the beginning and end of each day

Liaise with other members of the primary health care team, outside agencies and practice volunteers as required. Any other delegated duties considered appropriate to the post. This job description is not exhaustive and may, from time to time, vary with the requirements of the practice. You will be notified of any such changes.

Immunisation target reports

Paperwork and appointments for clinics as needed.

Recording of mammogram results

Reports from school health

Cervical smear administration

Prescriptions

Assistance in paediatric clinic

Scanning cover

Post and emergency reception cover

Ad-hoc telephone cover for the admin and secretarial team

Ad-hoc early morning reception cover

Receiving, recording and distributing incoming faxes

Any other delegated duties considered appropriate to the post. Person Specification

Qualifications

Essential

GCSE English and Maths - Grade A to C

Desirable

ECDL qualification

Qualities

Essential

An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Attention to detail. Adhere to protocols, policies and procedures. Ability to work with people at all levels

Experience

Essential

Experience of working in a public reception environment. Experience of Microsoft Office software. Experience of dealing with the public/patients.

Desirable

Use of EMIS PCS clinical computer system. Using Microsoft Office software. Medical reception skills and relevant experience