Creative Team Leader

2 weeks ago

London, Greater London, United Kingdom Williams Lea Full time £39,938

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Creative Team Leader (German speaking) page is loaded

Creative Team Leader (German speaking) Apply remote type Hybrid locations Leeds time type Full time posted on Posted Yesterday job requisition id R

Creative Team Leader (German speaking)

Salary: £39,938 per annum plus company benefits

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am-5pm with 30 minute unpaid break

Work model: Hybrid, this will be discussed in more detail at interview stage

Williams Lea seeks a Creative Team Leader to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Team Leader will be responsible for day to day management of the Creative Services Team. Responsible for overall management and acting as first point of contact for client liaison, you will build great working relationships and actively manage larger projects coming into the team.

Key responsibilities

  • Be the primary contact for Creative service for clients (UK & Germany) and liaison with offshore team
  • Produce weekly/monthly client reports
  • Promoting services within the bank and seeking out opportunities
  • Ensuring a co-ordinated workflow between all of the disciplines within the unit and with external suppliers where appropriate
  • Prioritising jobs, scheduling projects into the department, monitoring work in process and work schedule ensuring we are following through on commitments we have made to the client
  • Ensuring that all jobs are completed within the agreed timeframe and renegotiating deadlines with the client as necessary
  • Project management of complex projects within the unit in conjunction with team
  • Ensure time tracking is entered onto ENGAGE accurately and enables service costs to be internally recharged, hours to be tracked and reported on
  • First level of resolution for complaints/issues raised by clients
  • Monitor and ensure offshore team manage client communications effectively
  • Act as an ambassador for Williams Lea with both external and internal clients
  • Take ownership for department procedures and processes
  • Facilitate the sharing of knowledge and training within team
  • Manage the overall effectiveness of the teams performance
  • Support Account Director to recruit and select key personnel as appropriate
  • Undertake on/offboarding WL employees in client system
  • Act as a role model by acting in a professional manner and having a positive attitude at all times
  • Coach and manage the performance of team as appropriate to maximise their potential
  • Manage your own time effectively on numerous client projects as well as service projects at the same time
  • Assist in identifying and delivering opportunities to grow service
  • Liaise with clients IT to ensure software updates and connectivity are managed appropriately to ensure service continuity

Personal attributes

  • Must be fluent in German
  • Experienced people manager with proven track record of excellent client facing skills and good interpersonal and communication skills
  • Strong background in Presentations and Creative work
  • Advanced knowledge of Microsoft PowerPoint, Word, Excel, Photoshop, Illustrator and the Adobe creative suite
  • Possess great attention to detail and a critical eye for accuracy, with a 'right first time' attitude
  • Able to identify, challenge and implement best practice
  • Good organisational skills, so that work can be prioritised and resources effectively managed
  • Able to work under pressure and to tight deadlines, showing delivery focus, as wells as adaptability and flexible approach

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

  • 25 days holiday, plus bank holidays
  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .

About Us

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

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