Customer Success Manager
1 week ago
We are LegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks efficiently.
Joining our team means becoming part of a dynamic, forward-thinking company dedicated to making a tangible difference in public health and safety. We value creativity, collaboration, and a passion for problem-solving. If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together.
Position Overview:
As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution.
Key Responsibilities:
Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier. Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients. Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities. Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution. Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention. Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management. Proactively explore Upsell/Cross-sell opportunities with our existing customers Proven experience in a similar role within software/SaaS.Strong understanding of customer journey dynamics and the ability to implement strategies for improvement.Demonstrated success in developing and implementing effective customer success programsExperience in determining and measuring KPIs for customer success teams.Proficient in setting up workflows and utilizing customer success automation tools.SaaS industry experience is a must.Excellent communication and interpersonal skills.Methodical mindset with a structured approach to problem-solving.Strong commercial knowledge with a proven ability to upsell and cross-sell products and services.Ability to thrive in a fast-paced and dynamic environment.
Sounds good?
Our recruitment process is simple: you and we all need to be sure that we're excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen.
Are you as excited about that prospect as we are? Then apply, let's have a cup of coffee and talk about the future together.
-
Customer Success S
15 hours ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeVC Backed Scale-up FinTech working with some of the most recognised names across regulated spaces. Award winning compliance solution that drives efficiencies into otherwise challenging and slow processes. Come in and spearhead the Customer Success team as the Head of Customer Success. With a focus on account retention and growth your role will be to...
-
Head of Customer Success
15 hours ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Description The Company: VC Backed Scale-up FinTech working with some of the most recognised names across regulated spaces. Award winning compliance solution that drives efficiencies into otherwise challenging and slow processes. The Opportunity: Come in and spearhead the Customer Success team as the Head of Customer Success. Reporting into...
-
Head of Customer Success
24 hours ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:VC Backed Scale-up FinTech working with some of the most recognised names across regulated spaces.Award winning compliance solution that drives efficiencies into otherwise challenging and slow processes. The Opportunity:Come in and spearhead the Customer Success team as the Head of Customer Success.Reporting into C-suite, you will lead a team of...
-
Head of Customer Success
23 minutes ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:VC Backed Scale-up FinTech working with some of the most recognised names across regulated spaces.Award winning compliance solution that drives efficiencies into otherwise challenging and slow processes. The Opportunity:Come in and spearhead the Customer Success team as the Head of Customer Success.Reporting into C-suite, you will lead a team of...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business. Duties will...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business. Duties will...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom AeroCloud Systems Full timeAeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom AeroCloud Systems Full timeAeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom C-Link Full timeConstruction Link Limited is a fast-growing ConTech company that is revolutionising construction procurement and the way contractors win work. This role offers great earning potential with an OTC (On target commission) of £10,000. There will also be opportunities for rapid progression. This is an excellent opportunity to join us and further your...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid WorkingExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.Duties will...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid WorkingExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.Duties will...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business. Duties...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom Koestates Full timeKO Estates is a fast-growing investment agency sourcing the best UK investment properties. We help clients all over the UK and internationally to start, grow and scale their investment portfolios. We are on the hunt for an energetic and proactive Customer Success Manager to join our ambitious team. Our ideal candidate will have a proven track record of...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Social Value Portal Ltd Full timeSocial Value Portal is hiring a Customer Success Manager to lead our dynamic team and drive social value for UK communities. Enjoy a lucrative commission incentive, flexible hybrid working from London or Manchester, 25 days holiday + your birthday off (increasing after 3 years), an annual learning budget, extended parental leave, and more! Check out the full...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Scientist com Full timeWe are seeking a driven and detail-oriented individual who will have our customer’s success in utilizing our marketplace as their number one goal. **Responsibilities** - Provide marketplace customer support for biopharma companies and suppliers - Explain and educate new users on the benefits of using the marketplace - Develop strong customer relationships...
-
Customer Success Manager
1 week ago
Manchester, United Kingdom Iron Mountain Full timeCustomer Success Manager Manchester , United Kingdom Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of...
-
Customer Success Manager
1 week ago
Manchester, United Kingdom Mexa Solutions LTD Full timeCustomer Success ManagerFully remote£60 - 65k basic - £70 - 75k OTE (uncapped commission)Your chance to work for an organisation on a mission to be a leading Microsoft Partner and consultancy - you'll play a pivotal role in this journey.Are you tired of being another cog in a big machine? Or perhaps just looking to get involved in something more...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Customer Success Manager
7 days ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
