![Thrive by Chorni Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
3 weeks ago
Customer Success Manager - Manchester City Centre - Hybrid Working
Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.
Duties will include:
* Managing a portfolio of approximately 50 strategic accounts and delivering on personal KPIs through upselling, driving adoption, and minimizing churn.
* Building and developing strong trusting relationships with senior stakeholders within our Clients’ businesses.
* Pursuing upsell / cross-sell opportunities and able to demo new functionality to clients.
* Managing and closing renewal opportunities.
* Supporting Clients to enhance their usage of the product and drive adoption through best practice discussion.
* Working closely with internal stakeholders to deliver outcomes for Clients.
* Obtaining product feedback from Clients and coordinating further discussion with the Product team.
* Delivering Business Reviews and developing Success Plans for high-touch Clients.
* Working proactively and reactively with Clients to minimise churn and mitigate risk.
* Proactively responding to Client escalations and concerns in a concise and supportive manner.
* Documenting Client discussions and maintaining and updating key systems, such as Salesforce.
* Supporting the Customer Success Lead in coaching and developing junior team members.
* Contributing to continuous improvement projects across the Client Services department.
You will only be considered for this role if you have previous experience as a Customer Success Manager is the SAAS/Technology industry.
By proceeding with this application, you are consenting to Thrive by Chorni Limited’s collection of your personal information and handling of that information. Thrive by Chorni will not share your personal data with any third party without your prior consent. If at any time you want your personal information to be deleted, you simply need to notify us
Thrive by Chorni Limited acts as a recruitment agency
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom AeroCloud Systems Full timeAeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom AeroCloud Systems Full timeAeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom C-Link Full timeConstruction Link Limited is a fast-growing ConTech company that is revolutionising construction procurement and the way contractors win work. This role offers great earning potential with an OTC (On target commission) of £10,000. There will also be opportunities for rapid progression. This is an excellent opportunity to join us and further your...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid WorkingExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.Duties will...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid WorkingExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.Duties will...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom Thrive by Chorni Ltd Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business. Duties...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom Koestates Full timeKO Estates is a fast-growing investment agency sourcing the best UK investment properties. We help clients all over the UK and internationally to start, grow and scale their investment portfolios. We are on the hunt for an energetic and proactive Customer Success Manager to join our ambitious team. Our ideal candidate will have a proven track record of...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom Fietsenwinkel Full timeWe are LegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Social Value Portal Ltd Full timeSocial Value Portal is hiring a Customer Success Manager to lead our dynamic team and drive social value for UK communities. Enjoy a lucrative commission incentive, flexible hybrid working from London or Manchester, 25 days holiday + your birthday off (increasing after 3 years), an annual learning budget, extended parental leave, and more! Check out the full...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Scientist com Full timeWe are seeking a driven and detail-oriented individual who will have our customer’s success in utilizing our marketplace as their number one goal. **Responsibilities** - Provide marketplace customer support for biopharma companies and suppliers - Explain and educate new users on the benefits of using the marketplace - Develop strong customer relationships...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom Iron Mountain Full timeCustomer Success Manager Manchester , United Kingdom Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom Mexa Solutions LTD Full timeCustomer Success ManagerFully remote£60 - 65k basic - £70 - 75k OTE (uncapped commission)Your chance to work for an organisation on a mission to be a leading Microsoft Partner and consultancy - you'll play a pivotal role in this journey.Are you tired of being another cog in a big machine? Or perhaps just looking to get involved in something more...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Customer Success Manager
5 days ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom NQC Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.Based in central Manchester, NQC offers a...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom NQC Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.Based in central Manchester, NQC offers a...
-
Customer Success Manager
2 months ago
Manchester, United Kingdom PropelloCloud Full timeIs this you?Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Confident and Insightful: You're not just sharp; you're confident, thriving on driving client success and building flourishing relationshipsMartech Enthusiast: Your passion for Martech drives you to delve into consumer...
-
Customer Success Manager
18 hours ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom Reed Full timeThis role is perfect for a current customer success manager or account manager who has demonstrated experience of building strong relationships, maximising return on investment for our customers and creating opportunities for **Key Responsibilities** - Building strong relationships by supporting clients with uploading courses to the website - Analysing and...