Premier Accounts Coordinator

2 weeks ago


Slough, Slough, United Kingdom Crossflight Ltd Full time

Organisation Overview:

Crossflight Ltd is the UK's leading independent International and UK express courier. We offer worldwide solutions in courier, freight, mail and logistics.

Department Overview:


The Premier Accounts Department plays a key part in Crossflight as they manage all of our key accounts' requirements on a daily basis.


The areas dealt with by the Department:

  • Reviewing PODs (proof of deliveries) / proactive tracking
  • Resolving any misrouted or lost shipments
  • Completing daily/monthly reports
  • Dealing confidently with all incoming customer calls
  • Dealing with calls and enquiries quickly, courteously and efficiently at all times
  • Completing customer bookings on our inhouse systems
  • Resolving customer queries or directing them to the relevant department effectively
  • Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments
  • Building client relationships with key accounts
  • Helping with distribution projects, where necessary
  • Confidently quoting clients and obtaining special options/costs where necessary
  • Providing key customs information and understanding of export requirements and how to obtain these

Hours: 9 a.m. to 6 p.m.

Salary:
£24,000.00 per year

Schedule:

  • 8 hour shift

Experience:

- customer service: 1 year (preferred)

Work Location:
In person
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