Receptionist

2 weeks ago


Clitheroe, Lancashire, United Kingdom Foxfields Country Hotel Full time

Position Overview:

Responsibilities:

  • Greet and checkin guests in a warm and friendly manner.
  • Manage the opening and closing of daily accounts with precision and accuracy.
  • Answer incoming calls, providing information and assistance as needed.
  • Collaborate with the sales team to transfer and follow up on sales leads.
  • Maintain a professional and welcoming demeanor at all times.
  • Prioritize customer service to ensure a positive guest experience.
  • Handle guest inquiries and resolve issues promptly and effectively.

Qualifications:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficient computer skills, including knowledge of hotel management systems.
  • Ability to multitask and work efficiently in a fastpaced environment.
  • Professional appearance and conduct.

Shift Patterns:

Early Shift: 7:00 AM to 3:00 PM
Late Shift: 2:30 PM to 10:00 PM

Weekend Requirements:

  • Availability to work part of every other weekend.

Benefits:

  • Competitive hourly wage.
  • Training and development opportunities.
  • Staff discounts on hotel services.

Job Types:
Full-time, Temporary contract

Contract length: 9 months

Pay:
£11.00-£12.00 per hour

Expected hours:
per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Reference ID:
Reception

Expected start date: 01/06/2024

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