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Receptionist

3 months ago

Clitheroe, United Kingdom Foxfields Country Hotel Full time

**Position Overview**:
**Responsibilities**:

- Greet and check-in guests in a warm and friendly manner.
- Manage the opening and closing of daily accounts with precision and accuracy.
- Answer incoming calls, providing information and assistance as needed.
- Collaborate with the sales team to transfer and follow up on sales leads.
- Maintain a professional and welcoming demeanor at all times.
- Prioritize customer service to ensure a positive guest experience.
- Handle guest inquiries and resolve issues promptly and effectively.

**Qualifications**:

- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficient computer skills, including knowledge of hotel management systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and conduct.

**Shift Patterns**:

- Early Shift: 7:00 AM to 3:00 PM
- Late Shift: 2:30 PM to 10:00 PM

**Weekend Requirements**:

- Availability to work part of every other weekend.

**Benefits**:

- Competitive hourly wage.
- Training and development opportunities.
- Staff discounts on hotel services.

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

Pay: £11.00-£12.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Reception
Expected start date: 01/06/2024