Receptionist

**We are looking for an enthusiastic and attentive Receptionist at The Shireburn Arms.**

**The Shireburn Arms team provide superb service to our guests, a warm and friendly atmosphere and effortless attention to detail.**

James Places is a dynamic and vibrant growing company with uniquely different venues across the Ribble Valley and beyond; with The Royal Hotel, The Shireburn Arms, The Emporium, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill, Falcon Manor and Assheton Arms.

This is an exciting opportunity for you to join a business that is part of James’ Places, an exquisite collection of hotels, inns and wedding venues.

First impressions count and you’ll be presentable, with excellent customer service skills and set the warm and welcoming atmosphere for our guests.
- Your work hours will typically fall between 8am and 4pm or 9am and 5pm, depending on business needs, with weekend shifts included but not required every weekend._

**As receptionist, you'll..**
- Co-ordinate reservations for rooms and the restaurant, welcome guests on arrival and wish them well upon departure.
- Be able to assist guests in a friendly, confident and professional manner, spotting opportunities to upsell products effortlessly.
- Work hard to make sure our guests have a fantastic experience at Mitton Hall
- Be welcoming guests on arrival, ensuring they have everything they need during their stay and wish them well upon departure.
- Ensure the guests have a fantastic experience from the first interaction to the last
- Reporting to the Head Receptionist you will be the first point of contact for our guests
- First impressions count and you will be the first person to set the warm and welcoming atmosphere

**Also..**
- Be a seasoned pro in the hospitality industry with a strong customer orientation and understanding of service delivery
- Have mastered the ins and outs of exceptional guest service
- Strong project management and personal organisational skills with the ability to balance a number responsibilities
- Ensure corporate and hospitality group policies and procedures are followed..
- To be confident in up selling and making recommendations through strong product knowledge and maximising sales opportunities

**Our wish list..**
- Friendly, professional and customer focused
- Excellent communicator and able to build relationships
- High level of attention to detail
- Enjoys working in a busy environment
- Your work hours will typically fall between 8am and 4pm or 9am and 5pm, depending on business needs, with weekend shifts included but not required every weekend._

**James' People Perks**
- James’ Places privilege card 10% discount in all venues upon completion of 3 months service.
- Family & friend’s room discount
- Early pay scheme - access your wage sooner
- Health & wellbeing programme - in partnership with a private counselling practice.
- My Healthy advantage App access
- 24/7 access to virtual GP & wellbeing service
- Bereavement support
- Medical information
- Online CBT
- 28 days holiday
- 20% Discount on pay day at The Emporium Interiors
- Annual staff party
- Meals on duty for many roles, and Free on shift beverage
- Employee pension scheme
- Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- Recognition rewards
- Compassionate leave
- Voucher incentives

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract

Pay: From £11.44 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Ability to commute/relocate:

- Clitheroe: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person