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Customer Operations Agent
2 weeks ago
Do you have a background within customer service? We are looking to recruit a
Customer Operations Agent in our Freight booking office in Hull.
P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.
P&O Ferries are recruiting a Customer Operations Agent - Freight Booking based in Hull.
In this role you will be responsible for the processing of unaccompanied and driver accompanied eastbound and westbound bookings and associated administration duties for our route services whilst also contributing to the day to day customer service functions within the department.
Location:
Hull
Key responsibilities:
- To deal with customer enquiries relating to customer units being loaded or unloaded from P&O Vessels operating on our services
- Ensure accuracy of customer freight bookings when inputting into all systems
- Accept written bookings from account and non account customers either on day of sailing or in advance using company reservation systems
Key skills:
- Good interpersonal skills
- Strong customer service skills and excellent communication skills
- IT literate
- Desirable not essential previous experience in a similar role
When we recruit, we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees.
We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
**#pando-
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