Claims Specialist

1 week ago


Maidstone, Kent, United Kingdom Riverside Underwriting LTD Full time
We are looking for an enthusiastic individual to join our evolving team, working within an insurance claims-handling company.


We want to provide an "unexpectedly personal" experience for all our claimants and as a claims specialist you will be at the fore front.

This position is full-time office based and the working hours are Monday - Friday, 9am to 5pm.

  • Assessing the validity of a claim, in line with the Terms and Conditions applicable to the policy purchased, from the initial submission to settlement.
  • Telephoning claimants and rental companies to seek documentation/information in order for claims to be finalised.
  • Identifying and assessing claimants needs to achieve satisfaction.
  • Identifying any potentially fraudulent activity.
  • Recognising when a claimant is dissatisfied and dealing with this in the correct manner.
  • Following communication guidelines, procedures, and policies.
  • Meeting personal qualitative and quantitative targets.
  • Upholding the high level of customer service expected from the company.
  • Learning and maintaining an uptodate knowledge of the company's products.

We would want you to provide:

  • Excellent verbal and written skills.
  • Good maths skills.
  • Attention to detail.
  • Team player.
  • A willingness to help others.
  • Confidence & a professional attitude.
  • A positive approach.
  • Previous claims experience ideal but open to first time applicants as full training will be provided.

Benefits

  • Up to 25 days annual leave (+bank holidays).
  • Free onsite parking.
  • Casual dress.
  • Access to Perkbox (on successful completion of probation).

Salary:
£22,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Experience:

Claims Processing: 1 year (preferred)

Ability to Commute:

  • Maidstone (required)

Work Location:
In person

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