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Player Support Specialist
4 months ago
Who We Are
Welcome to Webb Technology, the trailblazing gaming company building the Worldwide Webb, the MMORPG you wish you had growing up.
Explore traditional world quests, player progression, resource collection, trading and crafting, embark on a dungeon crawler with raid bosses, or compete in a 5v5 MOBA. Our pixel art browser game invites players to shape an immersive world set in an alternate universe where AI emerges in the early '90s, blending retro-futuristic aesthetics with an AI-driven narrative.
Ready to redefine the gaming landscape with us? Join our visionary team at Worldwide Webb, and let's create an unparalleled virtual experience together.
Our Team
We are a team of game enthusiasts, world builders, and design and development devotees with an indie spirit - including folk from Blizzard, Jagex, and Epic Games. We're staunch advocates for games that prioritise fun, excitement, and outstanding design. Together, we're raising the bar by developing captivating games that truly engage players.
Your Impact
You'll be instrumental in ensuring our players have a seamless and enjoyable gaming experience. Your primary objective will be to provide timely and helpful assistance to players, resolving their enquiries and issues effectively. By delivering exceptional customer support, you'll contribute to player satisfaction, retention, and the overall success of our game.
Responsibilities
- Respond promptly and courteously to player enquiries via email, chat, and in-game support tickets.
- Troubleshoot technical issues and gameplay concerns, providing clear and accurate solutions.
- Escalate complex issues to the appropriate teams, such as development or QA.
- Monitor player feedback and trends, identifying recurring issues or areas for improvement.
- Maintain a comprehensive knowledge base of game mechanics, features, and troubleshooting procedures.
- Previous experience providing customer support within online gaming environments.
- Familiarity with Web3 concepts and technologies would be ideal.
- A deep understanding of MMO/MMORPG mechanics and player communities.
- Excellent communication skills, both written and verbal, with a friendly and empathetic demeanour.
- Strong problem-solving abilities and attention to detail.
- Work with best-in-class design enthusiasts, pixel art aficionados, nostalgic gamers, world builders, anti-conformists, vaporwave fanatics, video game historians, lore masters, speed runners, easter egg hunters, modders, code wizards, database gurus, and hackers.
- Competitive compensation, benefits, and perks.
