Admissions Support
2 weeks ago
Job overview
Do you have excellent administrative skills and telephone manner? If so, we have the role for you.
We are looking for an efficient, conscientious, well-motivated and enthusiastic Admissions Officer with the skills to provide dedicated clerical support to both the clinical and administrative teams. In this role, you will assist clinical staff in delivering an effective booking service to our patients.
This post is based within the Urology Department at Ipswich Hospital.
Main duties of the job
In this role you will provide efficient and pro-active secretarial and admin support to the large team of busy cancer nurse specialists and other team members.
You will be the first contact for patients and queries on behalf of the cancer nurse specialists and Department. You will work as part of a team, supporting
other team members and covering when required.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
Minimum 5 GSCEs and graded C or above in Maths and English NVQ level 3 in administration/secretarial or equivalent experienceExperience
Essential criteria
Proven previous experience as an administratorDesirable criteria
NHS Experience Experience within relevant work area Experience of working with members of the public Supervision/co-ordination of other team membersKnowledge
Essential criteria
Confidentiality and Data Protection Customer serviceDesirable criteria
NHS Knowledge of relevant work areaSkills
Essential criteria
Excellent communication skills (written and verbal) to deal with complex or sensitive information. Ability to work well in a team Good attention to detail and accuracy Able to plan and prioritise effectively and work within defined deadlines. Ability to deal appropriately with sensitive and confidential information.Desirable criteria
Able to manage unpredictable workload, and interruptions-
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