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Finance Graduate

3 months ago

Slough, Slough, United Kingdom THC Recruitment Full time

Credit Operations Graduate
1 year possibly extending to 2 years

£24k,000 plus car and private healthcare
Slough

Your role - Credit Operations Graduate


To contribute to the Credit Operations Department by completing all relevant transactions, with particular emphasis on Credit Control and Retailer services activities.

Through day-to-day actions ensure compliance with all regulatory requirements and industrystandards. To enhance the brand through a continued commitment to the organisation's vision and values.

Your Accountabilities - Credit Operations Graduate

  • Process all inlife contract changes for Customers/ Retailers including early settlements, maturities and terminations
  • Respond to and resolve inbound Customer/ Retailer enquiries; answer all verbal and written enquiries to Customer/Retailer satisfaction
  • Update the Contract Management System accordingly
  • Make outbound calls as appropriate
  • Allocate payments received accurately and in a timely manner
  • Liaise with the Finance department to ensure the accuracy of data and resolution of queries
  • Liaise with other areas of the business in order to manage credit balances and ensure that refunds are processed to the customers in a timely manner
  • Assist other areas of the business with timely and accurate responses to queries and requests for information
  • Liaise with third parties such as Retailers where necessary
  • Own all customer and retailer issues through to resolution
  • Ensure management is aware of potential issues associated with work queues and workload backlog
  • Work effectively with colleagues in support functions around the business to maximise customer satisfaction
  • Monitor own performance to ensure adherence to targets, deadlines and procedures
  • Adhere to formal FCA regulatory processes and policies
  • Undertake any collections activities in accordance with the required regulations
  • Treats customers with respect adhering to principles of Treating Customers Fairly
  • Participate in department/business projects to generate innovative ideas that add value.
  • Constant focus on the needs of the customer/ retailer with the aim of providing valuedriven services
  • Such other duties as management may from time to time reasonably require

Must have graduated in the last 3 years.
Contact Vicky for more information.