Transformation Execution Workforce Management

2 weeks ago

London, Greater London, United Kingdom Citi Full time

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, oversight of large, global programmes and communication to Citi's COO Business Execution Transformation team.


By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.


Team/Role Overview


The COO Business Execution Transformation organisation is responsible for effective oversight of large, global programmes addressing the Citi firm-wide Transformation to build a better bank.

The COO ACT Transformation Execution Workforce Management Reporting & Analytics, SVP is a key member of the COO Business Execution Transformation team.

This role will work directly with the central Workforce Planning function and the Lines of Business/Client Transformation groups and be instrumental in implementing and managing resource tracking methodologies and tools, developing and managing resource management operating models.

This position will report to the ACT/Finance Business Execution Transformation Lead.

What you'll do

  • Develop and implement a resourcing tool and operating model to drive LOBs staffing assessments for risk and controls and data functions
  • Drives the usage of common taxonomy, standards, procedures, and processes to maintain consistent reporting of staffing
  • Oversee the LOB resource tagging processes including implementation of control processes
  • Drives the connectivity between staffing assessments, capacity planning and financial planning for LOBs; Act as an intermediary between LOBs and central Workforce Planning/EWM and establish consistency across forecasting methodologies
  • Participating in regular headcount forecasting activities, working with resourcing office team to prepare visuals, breakdowns and comparisons to enable decision making
  • Supporting and responding to internal queries and challenge from functional partners and LOB stakeholders
  • Analyse drivers of significant forecast misses to continuously improve forecasting

What we'll need from you

  • Experience in financial analysis or related field
  • Should demonstrate a commitment to quality and attention to detail
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
  • Organised and selfdirected; able to manage multiple tasks / activities concurrently. Critical thinking and problem solving skills
  • Adaptable and flexible; comfortable working under ambiguous, changing conditions
  • Welldeveloped listening skills and a strong ability to engage across teams. Consistently demonstrates clear and concise written and verbal communication
  • Project Management experience a plus
  • Bachelor's/University degree or equivalent experience, potentially Masters degree

What we can offer you


This is a role that'll offer you the opportunity to build an in-depth knowledge of Transformation Execution in a fast-growing team.

Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve.

In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Programme
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources


Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.

We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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