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Dental Receptionist

3 months ago

Sutton Coldfield, Birmingham, United Kingdom Sutton Orthodontics Full time

Dental Receptionist / Patient Coordinator

  • We are looking for an experienced Dental Receptionist to join our team at Sutton Orthodontics Practice. We are a mixed NHS and Private Practice and you must be able to offer all patients a level of service that will exceed their expectations.

The days & hours required:

  • Full time 40 hours (8hour shift)
  • Day shift
  • Monday to Friday (some Saturday availability)

Skills and experience:

  • Expected to help set up the day, communicate well with your peers, clinicians, management team and patients.
  • Proven record of exemplary service.
  • Have good face to face as well as telephone skills.
  • Be able to work well within a team, as well as have the ability to be proactive when working alone.
  • Have experience handling cash, report printing and adhering to deadlines.
  • Be flexible and willing to cover holiday/sickness as and when necessary.
  • Have at least 1 years customer facing service experience.
  • Have a high level of accuracy
  • Have a professional and friendly manner, which must be maintained at all times

Responsibilities:

  • Deal with patient enquiries and bookings, manage the diaries of the practitioners, and ensure that the patient journey is flawless from start to finish.
  • Build rapport with the patients throughout their journey.
  • Deliver patient consultation treatment plan.
  • Perform other general administrative tasks as required.
  • Coordinate patient care with clinicians and therapists
  • Manage patient records and ensure that all necessary paperwork is completed to ensure accuracy of data.
  • Monitor patient progress and adjust treatment plans as needed.
  • Assist with clinic duties such as opening and closing the practice.
  • Managing the payment options.
  • Monitor and update spreadsheets.
  • Experience in dental and particularly orthodontics dentistry would be a distinct advantage, as would experience of working within a Patient Experience Journey.
  • To log all new referrals onto our computer system
  • To scan patient notes
Further duties will entail covering reception & liaising with various team members.

Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment.


Benefits:

  • 20 days holiday a year + bank holidays
  • Salary £11 £12.50p/hour depends on experience
  • Employer Pension Contributions
  • Employee discount
  • Onsite parking
We are looking for someone who excels at customer service and organisation. You will be an approachable person with an outgoing personality, but also a high level of professionalism and maturity.

Job Types:
Full-time, Permanent

Salary:
£11.00-£12.50 per hour

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Sutton SM2 5SJ: reliably commute or plan to relocate before starting work (required)

Experience:

  • Dental receptionist: 1 year (required)
  • Customer service: 1 year (preferred)

Work Location:
In person