Dental Receptionist

3 months ago

Sutton, United Kingdom Sutton Orthodontics Full time

**Dental Receptionist / Patient Coordinator**
- We are looking for an experienced Dental Receptionist to join our team at Sutton Orthodontics Practice. We are a mixed NHS and Private Practice and you must be able to offer all patients a level of service that will exceed their expectations.

**The days & hours required**:

- Part time 22.5 hours (7.5 hour shift)
- Full time 37.5 hours (7.5 hour shift)
- Day shift
- Monday to Friday (some Saturday availability)

**Skills and experience**:

- Expected to help set up the day, communicate well with your peers, clinicians, management team and patients.
- Proven record of exemplary service.
- Have good face to face as well as telephone skills.
- Be able to work well within a team, as well as have the ability to be proactive when working alone.
- Have experience handling cash, report printing and adhering to deadlines.
- Be flexible and willing to cover holiday/sickness as and when necessary.
- Have at least 1 years customer facing service experience.
- Have a high level of accuracy
- Have a professional and friendly manner, which must be maintained at all times

**Responsibilities**:

- Deal with patient enquiries and bookings, manage the diaries of the practitioners, and ensure that the patient journey is flawless from start to finish.
- Build rapport with the patients throughout their journey.
- Deliver patient consultation treatment plan.
- Perform other general administrative tasks as required.
- Coordinate patient care with clinicians and therapists
- Manage patient records and ensure that all necessary paperwork is completed to ensure accuracy of data.
- Monitor patient progress and adjust treatment plans as needed.
- Assist with clinic duties such as opening and closing the practice.
- Managing the payment options.
- Monitor and update spreadsheets.
- Experience in dental and particularly orthodontics dentistry would be a distinct advantage, as would experience of working within a Patient Experience Journey.
- To log all new referrals onto our computer system
- To scan patient notes

Further duties will entail covering reception & liaising with various team members. Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment.

**Benefits**:

- 20 days holiday a year + bank holidays
- Salary £11- £12.50p/hour depends on experience
- Employer Pension Contributions
- Employee discount
- On-site parking

We are looking for someone who excels at customer service and organisation. You will be an approachable person with an outgoing personality, but also a high level of professionalism and maturity.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: £11.00-£12.50 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sutton SM2 5SJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental receptionist: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person

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